Studio Data Operations Specialist, Studio Strategy and Operations

Amazon; Culver City (CA); On-site; USD 70,000 - 121,000; Full time

Job summary

Amazon MGM Studios is seeking a capable operations/product/program management professional to serve as the first point of contact for Studio teams, troubleshoot issues, and drive resolutions. You will create training materials and SOPs to accelerate tool adoption while maintaining data integrity across business logic.

Responsibilities include surfacing user pain points, informing tool improvements, and leveraging AI-assisted tools to speed up troubleshooting, documentation, and daily operations

Qualifications

• Can show strong verbal and written communication skills.
• 2+ years of experience in a client-facing, operations, product/program management, or technology role.
• Experience troubleshooting user or data issues and supporting business workflows through tools or process improvements.
• Experience creating documentation, training materials, or delivering user training.
• Familiarity with Airtable or other low-code/no-code platforms (e.g., Salesforce, Smartsheet, Asana).

Responsibilities

• Serve as a first point of contact for user issues from Studio teams, troubleshooting problems and driving them to resolution.
• Build and deliver training, guides, and SOPs to accelerate adoption and confident use of operational tools.
• Maintain data fidelity by developing a working understanding of the business logic used throughout Amazon MGM Studios.
• Surface user pain points and best practices to inform improvements to new and existing tools.
• Leverage AI-assisted tools to accelerate troubleshooting, documentation, and everyday operational work.

Skills

Communication skills

Client-facing experience

Troubleshooting data issues

Training materials

Tools

Airtable

Salesforce

Smartsheet

Asana

Job description

Description

Amazon MGM Studios is the home for talent, creating and producing Original films and television series for a global audience. Original series premiere exclusively on Prime Video, which is available in more than 240 countries and territories worldwide. Amazon MGM Studios also produces and acquires Original movies for theatrical release and exclusively for Prime Video.

Key job responsibilities

• Serve as a first point of contact for user issues from Studio teams (Production, Post, Development, Finance, and others), troubleshooting problems and driving them to resolution.
• Build and deliver training, guides, and SOPs to accelerate adoption and confident use of operational tools.
• Maintain data fidelity by developing a working understanding of the business logic used throughout Amazon MGM Studios.
• Surface user pain points and best practices to inform improvements to new and existing tools.
• Leverage AI-assisted tools to accelerate troubleshooting, documentation, and everyday operational work.

Basic Qualifications

• Can show strong verbal and written communication skills
• 2+ years of experience in a client-facing, operations, product/program management, or technology role.
• Experience troubleshooting user or data issues and supporting business workflows through tools or process improvements.
• Experience creating documentation, training materials, or delivering user training.
• Familiarity with Airtable or other low-code/no-code platforms (e.g., Salesforce, Smartsheet, Asana).

Preferred Qualifications

• Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
• Knowledge of content production or broader studio operations processes.
• Familiarity with AI-assisted tools such as Claude Code, Kiro, or similar agentic/LLM-based tools.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 70,400.00 - 120,500.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10477792