Studio Coordinator - Full Time

School of Rock Streetsville; Tustin (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) retirement plan with company to

Free Employee Assistance Program

Instruments/Gear Discounts

Growth Opportunities

Daily Pay Available

Ticketsatwork.com

Job summary

School of Rock is seeking a full-time Studio Coordinator to support daily operations, scheduling, and customer service at our California location. You will greet families, manage communications, and help enroll new students while promoting our music programs.

Reporting to the General Manager, you will assist with events, tours, and administrative tasks, ensuring a positive, professional environment and adherence to school policies.

Qualifications

• 2+ years in Front Desk, Reception, or Customer Service.
• Excellent customer service and relation-building.
• Experience with or interest in working with children.
• Able to juggle multiple projects and adapt under pressure.
• Strong verbal and written communication; professional demeanor.

Responsibilities

• Support daily operations including opening/closing the school and attendance tracking.
• Handle scheduling and manage phone/email communications using various platforms.
• Deliver top-quality customer service to students and families; greet and assist visitors.
• Ensure safety and adherence to conduct policies for students.
• Promote and explain the music program; conduct tours and enroll new students.
• Assist General Manager with special projects and administrative duties.

Skills

Front Desk

Customer Service

Communication Skills

Child Interaction

Time Management

Team Player

Problem Solving

Professionalism

Music Industry Knowledge

Tools

Scheduling Software

Google Workspace

CRM

Canva

Job description

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 450 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music!

Our FULL TIME Studio Coordinators are eligible to participate in our employee benefit programs, including:

• 401(k) retirement plan with company match
• Free Employee Assistance Program
• Instruments/Gear Discounts
• Growth Opportunities
• Daily Pay Available
• Ticketsatwork.com

The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Roles And Responsibilities

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the SOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred

It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.

Availability Required

Wednesday - Friday 1 - 9pm

Saturday & Sunday 9:45am-4:15pm

(Schedule may be adjusted based on school events & activities)

Approx. 38-40 hours per week