Music School Coordinator

School of Rock Dunwoody; Dunwoody (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

School of Rock Dunwoody is seeking a passionate Studio Coordinator to manage daily operations and provide exceptional customer service. Responsibilities include overseeing scheduling, ensuring student safety, marketing the school’s programs, and assisting the General Manager with administrative tasks. Ideal candidates will have over 2 years of experience in customer service, excellent communication skills, and an ability to work with children in a lively educational environment.

Qualifications

• 2+ years of experience in a Front Desk, Reception, or Customer Service role.
• Experience and interest in working with children.
• Polished demeanor and high level of professionalism.

Responsibilities

• Support daily operations of the school and manage scheduling.
• Provide excellent customer service and oversee student safety.
• Assist in marketing and promotional activities for the school.

Skills

Customer service skills

Communication skills

Multi-tasking

Problem-solving

Adaptability

Tools

Google Workspace

CRM

Canva

Job description

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 350 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a Studio Coordinator to join us at our School of Rock Dunwoody location.

The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Roles and Responsibilities:

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements:

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred

By clicking 'SUBMIT' you recognize that you are applying for work with an independently owned and operated franchise of School of Rock, not School of Rock, LLC. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Wage and benefit programs can vary among franchisees.