Student Worker - Student Services Navigator

Waubonsee Community College; Sugar Grove (IL); Hybrid; USD 17,672 - 25,170; Part time

Benefits offered by this job

Bookstore credit

Flexible schedules

Days off on National Holidays

Job summary

Waubonsee Community College in Sugar Grove is seeking a Student Worker - Student Services Navigator to help students navigate the college’s systems and processes. This role involves assisting with registrations, providing online support, and helping students with various forms.

The ideal candidate must be a Waubonsee student, have a GPA of 2.0 or above, and be able to work flexible hours, including evenings if needed. In addition to contributing to student success, the position offers benefits such as bookstore credit and national holiday days off.

Qualifications

• Must be enrolled in at least one credit at Waubonsee.
• Must be at least 18 years old.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Assist students with navigating registration and academic processes.
• Coordinate with other services related to student systems.
• Provide guidance in completing online forms.

Skills

Good interpersonal skills

Ability to maintain confidentiality

Education

High school diploma or equivalent

GPA of 2.0 or above

Job description

Student Worker - Student Services Navigator

Hybrid Option: No

J oin our dynamic team at Waubonsee Community College, where your career can flourish. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Waubonsee Community College promotes diversity in faculty, staff, and student recruitment and is committed to hiring and retaining exceptional faculty and staff who are committed to the college’s culture of collaboration, professional growth and student success. Your future starts here – join us today!

The Student Services Navigator position’s basic function is to assist students in the navigation of the college’s systems and processes, including but not limited to course schedules, registration, book selection, completion of forms, and finding resources. This position reports to the Campus Services Manager and primarily is located near the banks of computers near the student services areas. The position provides support not only in-person, but also online.

Responsibilities

• Assist students with navigating processes including registration and books, payment, starting the Pre-Registration Review (PRR) video, etc.
• Coordinate with other services to assist students in navigating WCC systems such as myWCC, Canvas, and Education Advisory Board (EAB) advising software.
• Assist students in finding the online Canvas Orientation.
• Provide guidance in completing online forms, including but not limited to the New Student Application Form, Change of Major Form, Readmit Form, Student Information Change Form, Family Educational Rights and Privacy Act (FERPA) Authorization Release of Information Form, QuickPath Application, Transcript Request Form, Student Account Appeal Form, Satisfactory Academic Progress (SAP) Appeal Form, Grade Forgiveness Application Form, etc.
• Assist students in making service desk requests for technology.
• Assist students with making online appointments for academic advising and testing services.
• Maintain general knowledge of college activities, programs, and requirements with the ability to refer inquiries to the appropriate personnel.
• Perform other duties as assigned.

Minimum Qualifications

• Waubonsee student enrolled in at least one credit.
• Have a minimum GPA of 2.0 or above.
• Be in good standing with Student Conduct.
• Be making Satisfactory Academic Progress.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• Ability to work a flexible schedule, including evenings and occasional weekends as needed.
• Good interpersonal skills.
• Ability to maintain confidentiality of sensitive material.

Please attach the following documents when applying:

• Resume – Yes

Position Details

req2149
Grant Funded: No
Minimum Starting Rate: 15.55 - 15.55
Compensation Type: Hourly
Office Hours: Varies
Hours per Week: up to 20 hours
Testing: No
Targeted Hire Date: 7/20/2026

Benefits

Days off on National Holidays and when the college is closed, $25 bookstore credit to buy Waubonsee wear, and flexible schedules.