Student Contact Center - Administrative Assistant Student Worker (NFWS)

Grand Canyon University Inc.; Phoenix (AZ); On-site; USD 17,000 - 21,000; Part time

Job summary

Grand Canyon Education (GCE) is seeking an Administrative Assistant to support the Student Contact Center’s mission at Grand Canyon University. The role focuses on administrative duties and onboarding, with a path to transition student workers to full-time roles after graduation.

Position requires on-site work at GCU in Phoenix, AZ, and is not visa-sponsored. Must be an enrolled GCU student with availability 15–20 hours weekly, including most summer breaks.

Qualifications

• Available Monday–Friday 8:00am–7:00pm.
• Able to work 15–20 hours weekly.
• Available to work most summer and school breaks.
• Intermediate knowledge of MS Excel.
• Experience using MS Outlook and Word.
• Experience providing excellent customer service in person and over the phone.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication.
• Professionalism and confidentiality.
• Willingness to learn and be flexible.
• Dependable and punctual.
• Team Lead and mentoring experience preferred.

Responsibilities

• Assist Student Contact Center leadership with administrative tasks.
• Assist with recruiting and onboarding process.
• Assist with creating various work and training schedules.
• Collect, maintain, and ensure accuracy of data.
• Produce ad hoc reports and data as needed.
• Maintain paper and electronic filing systems.
• Answer incoming calls and emails.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Communication

Education

Enrolled as a GCU student (Bachelor’s or Master’s)

Tools

MS Outlook

MS Word

Job description

Grand Canyon Education (GCE) is seeking an Administrative Assistant to support the mission of Grand Canyon University through GCE's Student Contact Center.

Purpose within the Organization:

The purpose of this position is to assist the Student Contact Center department with administrative duties.

Note: The purpose of this position is to transition student workers to full-time employees upon graduation.

This position is not eligible for Visa sponsorship. Therefore, F-1 students will not be considered for this position. F-1 students may apply to other student worker positions.

Responsibilities Related to Purpose:

• Assist Student Contact Center leadership with administrative tasks.
• Assist with recruiting and onboarding process.
• Assist with creating various work and training schedules.
• Collect, maintain, and ensure the accuracy of various data.
• Produce ad hoc reports and data as needed.
• Maintain paper and electronic filing systems.
• Answer incoming calls and emails.
• Other duties as assigned.

Qualifications:

• Availability Monday – Friday from 8:00am –7:00pm.
• Able to consistently work 15-20 hours weekly.
• Must be available to work most of summer and other school breaks.
• Have intermediate knowledge of MS Excel.
• Computer experience with MS Outlook and Word.
• Experience providing excellent customer service in person and over the phone.
• Strong organizational skills and attention to detail.
• Strong communication both written and verbal.
• Ability to maintain professionalism and confidentiality.
• Willingness to work, learn, and be flexible.
• Positive attitude.
• Self-directed/motivated.
• Dependable and punctual.
• Team Lead and Mentoring Experience preferred.

Education:

Grand Canyon Education is committed to a student first policy.

Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.
• You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage Expected End Date: June 30, 2027 Manager: Student Contact Center – Assistant Director Must be able to work 100% on-site

At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

Our partner in education, Grand Canyon University, Arizona’s premier private Christian university.

GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.