Junior Counselor- Field Operations Support Student Worker (NFWS)

Grand Canyon Education; Phoenix (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Grand Canyon Education seeks a Field Operations - Scheduling Support student worker to assist counselors with appointment scheduling and provide operational support across the campus. The role involves using university systems, Excel, Outlook, and CRM to handle scheduling and reporting in a fast-paced environment.

Ideal candidates are focused on confidentiality, punctuality, and teamwork, while maintaining academic requirements.

Qualifications

• Willingness to provide excellent customer service.
• Strong organizational skills and attention to detail.
• Dependable and punctual.
• Ability to maintain confidentiality.
• Willingness to work, learn, and be flexible.
• Must be available to work shifts on 3 of 5 weekdays each week.
• Must be able to work close to maximum hours each week (20 during school times, up to 40 during breaks, including Summer).

Responsibilities

• Proficiently use University systems to execute multiple tasks and reporting
• Ability to work in a fast-paced, changing environment.
• Organize time effectively so all prioritized work is completed in a timely manner and desired tasks are achieved to ensure service quality.
• Work well in a team environment and communicating with other campus departments and leadership.
• Assist with Excel documents and reports

Skills

Customer service

Organizational skills

Dependability

Punctuality

Confidentiality

Flexibility

Time management

Education

Enrolled as full-time student

Tools

Excel

Outlook

SharePoint

CRM

Bookings

OneNote

Job description

Job Title: Field Operations - Scheduling Support (NFWS)

Purpose within the Organization: Student Worker will work supporting counselors and assisting with appointment scheduling as well as provide operational support to GCU’s non-traditional campus.

Responsibilities

• Proficiently use University systems to execute multiple tasks and reporting
• Ability to work in a fast-paced, changing environment.
• Organize time effectively so all prioritized work is completed in a timely manner and desired tasks are achieved to ensure service quality.
• Work well in a team environment and communicating with other campus departments and leadership.
• Assist with Excel documents and reports

Equipment Used and Responsibility: This position focuses appointment setting and uses the following programs: Bookings Phone Outlook OneNote SharePoint CRM Other programs as needed

Qualifications

• Willingness to provide excellent customer service.
• Strong organizational skills and attention to detail.
• Dependable and punctual.
• Ability to maintain confidentiality.
• Willingness to work, learn, and be flexible.
• Must be available to work shifts on 3 of 5 weekdays each week.
• Must be able to work close to maximum hours each week (20 during school times, up to 40 during breaks, including Summer).

Experience/Education

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program. Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. Maintain good financial and academic (SAP) standing with the University. You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage

Expected End Date: June 30, 2027

At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.

For more information about Grand Canyon Education, Inc., visit gce.com