Student Worker - Junior Counselor – Admissions Support (NFWS)

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

Grand Canyon Education (GCE) is seeking Junior Admission Support Counselors to reinforce the mission of Grand Canyon University through GCE's Student Contact Center. Junior Counselors will work closely with full-time University Admissions Counselors to assist with student registration and recruitment activities.

This onsite role supports prospective students, coordinates visits, and helps guide applicants through the free application and enrollment process while collecting required documents.

Qualifications

• Must be a current full-time GCU student.
• Maintain the specified GPA levels for your program.
• Maintain good financial and academic standing per SAP policy.
• Willingness to work onsite in Phoenix, AZ.

Responsibilities

• Effectively build relationships over the phone with students, parents, or high school administrators.
• Proficient use of University systems to support recruitment activities.
• Organize time to complete prioritized tasks and hit contact rate goals.
• Guide prospective students through the free application and enrollment process and collect required documents.
• Coordinate virtual and onsite visits and meetings for Admissions Counselors.
• Serve as the first contact for inquiries about collegiate programs and assist local/out-of-state students.

Skills

Excellent communication

Multitasking

Verbal and written communication

Microsoft Office

CRM systems

Education

Enrolled full-time at GCU (Bachelor's or Master's)

GPA requirements: 2.0 undergrad / 3.0 grad

SAP standing

Tools

MS Office

CRM

Jabber

Calabrio

Quick Connect

Job description

Position Summary/Purpose

Grand Canyon Education (GCE) is seeking Junior Admission (NFWS) Support Counselors (JC) to reinforce the mission of Grand Canyon University through GCE's Student Contact Center. Junior Counselors will work closely with full-time University Admissions Counselors to assist with student registration, while providing additional assistance to support various student recruiting activities.

NOTE: Though the purpose of this position is to gain full-time employment after graduation, If you are on a F1 status, we are unable to help secure employment after graduation.

Primary Responsibilities/Accountabilities/Essential Functions

• Effectively builds relationships and trust over the phone with students, parents, or high school administrators, who may not be familiar with GCU while sharing their GCU student experience.
• Proficient use of University systems to execute multiple tasks for recruitment purposes.
• Organizes time effectively so all prioritized work is completed in a timely manner and desired contact rates are achieved to ensure service quality.
• Guiding prospective students through the free application and enrollment process to eliminate any obstacles or misunderstandings in the admissions process while assisting with the collection of admissions paperwork and other documents so student milestones are achieved.
• Coordinate virtual and onsite visitations and meetings for University Admissions Counselors.
• May serve as the first point of contact for prospective students inquiring about various collegiate programs of study while working directly with local and out of state potential students who have either graduated High School or are approaching their graduation date.

Equipment Used And Responsibility

• MS Office
• CRM
• Quick Connect
• Jabber Phone System
• Calabrio

Qualifications

• Ideal candidate is highly motivated, with a passion for student success and GCU’s Christian mission.
• Excellent communication skills with a strong ability to multitask throughout your shift.
• Computer Skills: Proficient with the Microsoft Office suite; other systems knowledge desired.
• Writing and Communication Skills: Ability to effectively communicate both verbally and in writing.
• Monday - Saturday hours vary based on the semester and business needs. Hours of operation are typically Monday-Thursday: 9:00 am – 7:00 pm, Friday: 9:00 am – 5:00 pm, Saturday 9am-1pm with most positions staffed for our later afternoon shifts.

Experience/Education

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student (online in AZ or campus) in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2027

• Must be able to work 100% onsite*