Student Worker - Junior Counselor

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 24,000 - 36,000; Full time

Job summary

Grand Canyon Education (GCE) seeks Junior Admission Support Counselors to support the Student Contact Center and cooperate with full-time University Admissions Counselors in guiding students through registration and admissions steps. The role emphasizes phone outreach, CRM usage, and coordinating both virtual and in-person visits for recruitment activities.

The ideal candidate is highly motivated with excellent communication skills, capable of multitasking and proficient in Microsoft Office.

Qualifications

• Enrolled as a full-time student (online or campus) in a Bachelor’s or Master’s program.
• Maintain a 2.0 GPA as an undergrad student or 3.0 GPA as a Master’s student.
• Maintain good financial and academic standing with the University.

Responsibilities

• Effectively builds relationships and trust over the phone with students, parents, or high school administrators.
• Proficient use of University systems to execute recruitment tasks.
• Organizes time to complete prioritized work and achieve desired contact rates.
• Guide prospective students through the free application and enrollment process; assist with admissions documents.
• Coordinate virtual and onsite visitations and meetings for University Admissions Counselors.
• Serve as first point of contact for inquiries about programs and support out-of-state students.

Skills

Excellent communication

Multitasking

Microsoft Office

Written communication

On-site availability

Education

Full-time student (Bachelor’s or Master’s program)

Minimum GPA requirements (2.0 undergrad or 3.0 graduate)

Tools

CRM

Jabber Phone System

Calabrio

Quick Connect

Job description

Grand Canyon Education (GCE) is seeking Junior Admission (NFWS) Support Counselors (JC) to reinforce the mission of Grand Canyon University through GCE's Student Contact Center. Junior Counselors will work closely with full-time University Admissions Counselors to assist with student registration, while providing additional assistance to support various student recruiting activities.

Primary Responsibilities/Accountabilities/Essential Functions

• Effectively builds relationships and trust over the phone with students, parents, or high school administrators, who may not be familiar with GCU while sharing their GCU student experience.
• Proficient use of University systems to execute multiple tasks for recruitment purposes.
• Organizes time effectively so all prioritized work is completed in a timely manner and desired contact rates are achieved to ensure service quality.
• Guiding prospective students through the free application and enrollment process to eliminate any obstacles or misunderstandings in the admissions process while assisting with the collection of admissions paperwork and other documents so student milestones are achieved.
• Coordinate virtual and onsite visitations and meetings for University Admissions Counselors.
• May serve as the first point of contact for prospective students inquiring about various collegiate programs of study while working directly with local and out of state potential students who have either graduated High School or are approaching their graduation date.

Equipment Used And Responsibility

• MS Office
• CRM
• Quick Connect
• Jabber Phone System
• Calabrio

Qualifications

• Ideal candidate is highly motivated, with a passion for student success and GCU’s Christian mission.
• Excellent communication skills with a strong ability to multitask throughout your shift.
• Computer Skills: Proficient with the Microsoft Office suite; other systems knowledge desired.
• Writing and Communication Skills: Ability to effectively communicate both verbally and in writing.
• Monday - Saturday hours vary based on the semester and business needs. Hours of operation are typically Monday-Thursday: 9:00 am – 7:00 pm, Friday: 9:00 am – 5:00 pm, Saturday 9am-1pm with most positions staffed for our later afternoon shifts.

Experience/Education

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student (online or campus) in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Physical Requirements

• Sitting: 6 - 8 hours a day depending on your work schedule.
• Standing: 2-4 hours
• Walking: 2 hours
• Bending : Rarely
• Squatting: Rarely

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2025

Manager: Student Contact Center – Assistant Director

• Must be able to work 100% onsite*