Student Worker: CITE- Support Technician

East Texas A&M University

Commerce (TX)

On-site

USD 9,100 - 13,000

Part time

9 days ago

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Job summary

East Texas A&M University in Commerce seeks a Student Worker: CITE- Support Technician to assist with classroom technology, from projectors to Windows desktops and iMac workstations.

The role involves resolving tickets, basic software repair, machine setup, and documenting procedures. Strong communication, independence, and a resume via Handshake are required.

Qualifications

Must be a currently enrolled student at East Texas A&M University.
Resume detailing relevant qualifications and experience must be submitted on Handshake.

Responsibilities

Assist with resolving tickets via remote or in person, including managing the front desk.
Perform basic computer software repair (re-imaging, installing software, updating drivers).
Assist with machine setup, deployment and hardware troubleshooting.
Document processes and problem-resolution articles.
Support software access and account creation for supported software/services.
Assist with basic AV troubleshooting.
Other relevant duties as assigned.

Skills

Windows OS knowledge

Zoom

Microsoft Office

Outlook

Hardware basics

Oral communication

Documentation discipline

Independent work ability

Troubleshooting basic issues

Driver troubleshooting

A/V skills

Tools

Job description

Job Title

Student Worker: CITE- Support Technician

Agency / Department

Agency East Texas A&M University Department Chief Information Officer

Proposed Minimum Salary

$8.00 hourly

Job Location

Commerce, Texas

Job Type

Student Worker

Job Posting Title

Student Worker: CITE- Support Technician

Job Description

Job Description Summary

The Support Technician assists in managing, enabling and supporting technology used by the faculty, staff and student's across the East Texas A&M - Commerce campus. From projectors and document cameras to Windows desktops and iMac workstations, we support a wide range of technology needs for classroom & teaching instruction. A resume detailing relevant qualifications and experience must be submitted on Handshake to be considered for this position.

Skills

Knowledge of Windows OS (MAC a plus)
Knowledge of Zoom
Knowledge of Microsoft Office Suite
Knowledge of Outlook
Understand the basic functions of computer hardware
Good oral & communication skills
Discipline to document activities and findings
Ability to work independently when necessary
Able to troubleshoot basic issues and research when the issue is more complex
Knowledge of driver troubleshooting is a plus
A/V skill is a plus

Responsibilities

Assist with resolving tickets via remote or in person. This will include managing the front desk.
Will perform basic computer soft repair (Re-imaging, installing software, updating drivers, etc…)
Assist with machine setup, deployment & hardware troubleshooting.
Assist with creating & documenting processes & procedures including problem resolution articles.
Support software access and account creation for supported software/services.
Assist with basic AV troubleshooting.
Other relevant duties as assigned

Background & Eligibility

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer

Equal Opportunity/Veterans/Disability Employer.

About the Program

Welcome to East Texas A&M University, where We Transform Lives. That transformation can begin right here with student employment. Whether you are an undergraduate student worker, a work-study student, or a graduate assistant, on-campus employment offers the opportunity to gain valuable experience, build professional skills, and earn income while pursuing your education. As a proud Lion, your success is our mission. Student worker positions are part-time roles available throughout the university in a variety of departments and offices. These roles help students gain hands-on experience in a professional setting.

Student Work Hours & Conditions

May work up to 19 hours per week while classes are in session
May work full-time during breaks and summer if enrolled for the upcoming fall
Must not work during scheduled class times

Open to all actively enrolled students regardless of financial aid status

Students do not need to be enrolled during summer if they plan to return in the fall.

Work-study Position Details

Work-study positions are need-based jobs funded through federal or state financial aid programs and allow students to earn money to help pay for educational expenses.
Must be awarded federal or state work-study through Financial Aid.
May work up to 19 hours per week during the semester.
May work full-time during breaks and summer if returning in the fall.
Must not work during scheduled class times.
Positions are limited to the amount awarded and must follow program guidelines.

Graduate Assistantship Offerings

Graduate assistantships offer opportunities to teach, conduct research, or assist in academic departments while continuing your graduate education. To qualify, students must: