Student Worker - Athletics Ticket Office (Work-Study)

Mount Saint Mary's University; Emmitsburg (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

Mount Saint Mary's University in Emmitsburg, MD invites applications for a part-time Student Worker - Athletics Ticket Office (Work-Study). This role delivers friendly customer service, supports ticket sales, and assists with game-day operations and office tasks.

As a work-study student, you will handle inquiries in person, by phone, and by email, process payments, and help maintain orderly ticketing operations while upholding NCAA and university policies.

Qualifications

• Eligible for Federal Work-Study employment.
• Basic computer proficiency including Microsoft Office and email.
• Ability to learn ticketing software and point-of-sale systems.
• Strong attention to detail and ability to handle confidential information.
• Dependable, punctual, and able to work independently and as part of a team.

Responsibilities

• Sell tickets for athletic events using the department’s ticketing system.
• Process cash, credit card, and electronic payments accurately.
• Assist customers in person, by phone, and via email with ticket purchases and seating questions.
• Support game-day ticket operations including will-call distribution and ticket scanning.
• Help organize and stock ticket office supplies.
• Follow NCAA, conference, university, and Athletics Department policies.
• Perform other duties as assigned by the Ticket Office staff.

Skills

Communication skills

Interpersonal skills

Customer service

Problem-solving

Basic computer skills

Ticketing software

POS systems

Attention to detail

Teamwork

Education

Federal Work-Study eligibility

Tools

Microsoft Office

Job description

Position Title:

Student Worker - Athletics Ticket Office (Work-Study)

Job Description:

The Athletics Ticket Office Work-Study Student Assistant provides outstanding customer service while supporting the daily operations of the Athletics Ticket Office. This position assists with ticket sales, game-day operations, customer inquiries, and administrative tasks to ensure a positive experience for fans, students, alumni, and guests. Student employees serve as ambassadors for the Athletics Department by demonstrating professionalism, reliability, and excellent customer service.

Essential Duties and Responsibilities

• Sell tickets for athletic events using the department’s ticketing system.
• Process cash, credit card, and electronic payments accurately.
• Assist customers in person, by phone, and via email with ticket purchases, event information, and seating questions.
• Support game-day ticket operations, including will-call distribution, ticket scanning, and customer assistance.
• Help organize and stock ticket office supplies.
• Follow NCAA, conference, university, and Athletics Department policies and procedures.
• Perform other duties as assigned by the Ticket Office staff.

Qualifications

• Eligible for Federal Work-Study employment.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Basic computer proficiency, including Microsoft Office and email.
• Ability to learn ticketing software and point-of-sale systems.
• Strong attention to detail and ability to handle confidential information.
• Dependable, punctual, and able to work independently and as part of a team.

Salary and Hours

• Students are paid the current minimum wage for Maryland.
• Students will work a total of eight (8) hours per week.

Full Time/Part Time:

Part time