Student Work-Study: Student Advising Assistant

ivytech; Kokomo (IN); On-site; USD 17,000 - 24,000; Part time

Job summary

Ivy Tech Community College in Kokomo, IN is seeking a Student Advising Work-Study. This part-time, federal work-study position supports the advising team with scheduling, event coordination, and front-desk student assistance.

The role emphasizes clerical tasks, data entry, and customer service for current Ivy Tech students. No prior experience is required; strong organizational and communication skills are essential.

Qualifications

• No prior experience required; customer service or office support experience is a plus.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain confidentiality and handle sensitive student information.

Responsibilities

• Help students schedule appointments with academic advisors, ensuring proper documentation and follow-up.
• Assist with coordination of group advising sessions or workshops, including materials, reminders, and participation.
• Greet students and visitors, provide friendly customer service, and direct to appropriate resources.
• Maintain tidy, organized office spaces and up-to-date advising materials; assist with data entry and distribution of communications.
• Support special projects and event logistics for orientation, advising fairs, and workshops.

Skills

Customer service

Organizational skills

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Enrollment in eligible courses

Tools

Microsoft Office Suite

Job description

Federal Work-Study positions are part-time positions hired each semester and are for current Ivy Tech students.

The Student Advising Work-Study plays a critical role in supporting the advising team and enhancing the overall student experience. This position is ideal for students who wish to develop strong administrative, communication, and customer service skills while contributing to the success of their peers. The Student Advising Work-Study will provide clerical and administrative support, assist with scheduling and organizing events, and help students navigate advising processes.

MAJOR RESPONSIBILITIES

Appointment Scheduling & Coordination:

• Help students schedule appointments with academic advisors, ensuring proper documentation and follow-up.
• Assist with the coordination of group advising sessions or workshops, including preparing materials, sending reminders, and ensuring student participation.
• Provide reminders to students regarding upcoming appointments, deadlines, or required actions.

Student Support:

• Greet students and visitors in a friendly and professional manner, providing excellent customer service.
• Direct students to appropriate resources or departments for additional academic or student support services.
• Assist in tracking student progress, helping them understand their degree requirements, and referring them to the appropriate advisor when needed.

Office Organization & Clerical Tasks:

• Maintain tidy and organized office spaces, ensuring all advising materials are up to date and accessible.
• Prepare and distribute newsletters, flyers, or event announcements about advising events and services.
• Assist with data entry and organization of advising-related materials, including academic policies, degree worksheets, and other student resources.

Special Projects & Event Support:

• Help with the coordination of special projects, such as orientation sessions, advising fairs, or workshops on academic planning, major selection, and transfer processes.
• Provide support for advising office outreach efforts, including creating promotional materials and managing event logistics.

Starting Salary Range: $15.00 per hour

Classification: Work-Study

General Qualifications:

• No prior experience is required, though customer service or office support experience is a plus.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills, with a positive and approachable attitude.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain confidentiality and handle sensitive student information.

Minimum Federal Work Study Qualifications:

• Must have a high school diploma or equivalent.
• Student must have completed the current FAFSA on file demonstrating financial need.
• Maintain a minimum of 1 credit hour or more of enrollment in eligible courses.
• Maintain an aid-eligible Satisfactory Academic Progress (SAP) status.
• The student cannot have any incomplete financial aid requirements.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.