Student Veterans Benefits & Records Assistant (Work-Study)

Tennessee Board of Regents (TBR); Memphis (TN); On-site; USD 17,000 - 21,000; Part time

Job summary

Southwest Tennessee Community College is seeking a Federal Student Worker in the Office of Veterans Affairs to provide front-line clerical and student-service support for veterans, active-duty service members, and eligible dependents as they access education benefits and navigate enrollment.

You will handle confidential records, assist with certification processing, and help create a welcoming environment for the college's military-connected community while upholding FERPA and privacy standards.

Qualifications

• Currently enrolled in at least six credits with satisfactory academic progress.
• Only students approved for Federal Work Study qualify for this position.
• Strong written and verbal communication skills and a professional, courteous demeanor.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook) and willingness to learn student information systems.
• Ability to handle sensitive and confidential information with discretion.

Responsibilities

• Greet and assist veterans, service members, and dependents in person, by phone, and by email; respond to routine inquiries and refer complex questions to professional staff.
• Assist students with completing applications and forms for VA education benefits and enrollment processes.
• Collect, organize, scan, and file certification documents, transcripts, DD-214 forms, and related records while maintaining confidentiality.
• Help maintain accurate student files and databases; enter and update data in student information systems under staff supervision.
• Support the preparation of enrollment certification materials for submission to the VA.
• Assist with office outreach activities, including veterans resource fairs and events.
• Distribute informational materials on VA benefits and campus resources.
• Perform general office duties and maintain a tidy front-desk area.
• Uphold FERPA and confidentiality standards in handling student and veteran records.
• Perform other related duties as assigned.

Skills

Communication skills

Professional demeanor

Discretion with confidential info

Time management

Education

Currently enrolled in at least six credits

Federal Work Study eligible

Tools

Microsoft Office

Student Information Systems (SIS)

Job description

Southwest Tennessee Community College is seeking a Federal Student Worker in the Office of Veterans Affairs to provide front-line clerical and student-service support for veterans, active-duty service members, and eligible dependents as they access education benefits and navigate enrollment.

You will handle confidential records, assist with certification processing, and help create a welcoming environment for the college's military-connected community while upholding FERPA and privacy standards.