College Work Study Program (Office of Veterans Affairs)

Tennessee Board of Regents (TBR); Memphis (TN); On-site; USD 17,000 - 21,000; Part time

Job summary

Southwest Tennessee Community College is seeking a Federal Student Worker in the Office of Veterans Affairs to provide front-line clerical and student-service support for veterans, active-duty service members, and eligible dependents as they access education benefits and navigate enrollment.

You will handle confidential records, assist with certification processing, and help create a welcoming environment for the college's military-connected community while upholding FERPA and privacy standards.

Qualifications

• Currently enrolled in at least six credits with satisfactory academic progress.
• Only students approved for Federal Work Study qualify for this position.
• Strong written and verbal communication skills and a professional, courteous demeanor.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook) and willingness to learn student information systems.
• Ability to handle sensitive and confidential information with discretion.

Responsibilities

• Greet and assist veterans, service members, and dependents in person, by phone, and by email; respond to routine inquiries and refer complex questions to professional staff.
• Assist students with completing applications and forms for VA education benefits and enrollment processes.
• Collect, organize, scan, and file certification documents, transcripts, DD-214 forms, and related records while maintaining confidentiality.
• Help maintain accurate student files and databases; enter and update data in student information systems under staff supervision.
• Support the preparation of enrollment certification materials for submission to the VA.
• Assist with office outreach activities, including veterans resource fairs and events.
• Distribute informational materials on VA benefits and campus resources.
• Perform general office duties and maintain a tidy front-desk area.
• Uphold FERPA and confidentiality standards in handling student and veteran records.
• Perform other related duties as assigned.

Skills

Communication skills

Professional demeanor

Discretion with confidential info

Time management

Education

Currently enrolled in at least six credits

Federal Work Study eligible

Tools

Microsoft Office

Student Information Systems (SIS)

Job description

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: College Work Study Program (Office of Veterans Affairs)

Employee Classification: Other

Institution: Southwest Tennessee Community College

Department: Office of Veterans Affairs

Campus Location: SWTCC - Multiple Campus Locations

Job Summary

The Federal Student Worker provides front-line clerical and student-service support to the Office of Veterans Affairs. This position assists veterans, active‑duty service members, reservists, and eligible dependents as they access their education benefits and navigate enrollment at Southwest Tennessee Community College. The student worker handles confidential records, supports certification processing, and helps create a welcoming, respectful environment for the College's military‑connected community.

Job Duties

• Greet and assist veterans, service members, and dependents in person, by phone, and by email; respond to routine inquiries and refer complex questions to professional staff.
• Assist students with completing applications and forms for VA education benefits (e.g., Post-9/11 GI Bill, Montgomery GI Bill, DEA, VR&E) and the College's admissions and enrollment processes.
• Collect, organize, scan, and file certification documents, transcripts, DD‑214 forms, certificates of eligibility, and related records while maintaining strict confidentiality.
• Help maintain accurate student files and databases; enter and update data in student information systems under staff supervision.
• Support the preparation of enrollment certification materials for submission to the U.S. Department of Veterans Affairs.
• Assist with office outreach activities, including veterans resource fairs, orientations, Veterans Day events, and student‑veteran organization support.
• Distribute informational materials on VA benefits, campus resources, and community veteran services.
• Perform general office duties: answering phones, scheduling appointments, copying, mail handling, and maintaining a tidy front‑desk area.
• Uphold FERPA and institutional confidentiality standards in the handling of all student and veteran records.
• Perform other related duties as assigned.

Minimum Qualifications

• Current enrollment at Southwest Tennessee Community College in at least six (6) credit hours with satisfactory academic progress.
• Only students who are approved for Federal Work Study are qualified for this position.
• If you have any questions regarding this requirement, please reach out to the Financial Aid Office.
• Strong written and verbal communication skills and a professional, courteous demeanor.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook) and willingness to learn student information systems.
• Ability to handle sensitive and confidential information with discretion.

Preferred Qualifications

• Veteran, active‑duty service member, reservist, or military family member, or demonstrated familiarity with VA education benefits.
• Prior customer service, office, or administrative experience.
• Knowledge of campus and community resources available to military‑connected students.

Knowledge, Skills, And Abilities

• Excellent interpersonal skills and sensitivity to the needs of veterans and military‑connected students.
• Strong organizational skills with attention to detail and accuracy in record‑keeping.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Commitment to punctuality, reliability, and professional conduct.

Physical Demands / Working Conditions

• Standard office environment.
• Work is primarily sedentary and involves extended use of a computer, occasional lifting of office materials up to 15 pounds, and regular interaction with students, staff, and the public.
• Hours are scheduled around the student's class schedule and may not exceed Federal Work‑Study award limits.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job‑related tasks other than those specifically presented in this description. Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview. First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies: LeVetta Hudson, Vice President of People & Culture, [e-mail], 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.