Student Training & Retention Lead

Paragon Leasing L.P.; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Paragon Leasing L.P. is seeking a Student Training Manager to lead the student training support functions and guide the Driver Training team in Dallas, TX. You will ensure students receive guidance, resources, planning, and coordination to complete the driver training program successfully.

You will coach Counselors, Planners, and the Graduate Yard Coordinator, set departmental goals, and drive initiatives that improve retention, engagement, and training completion.

Qualifications

• Demonstrated leadership and coaching in fast-paced environments.
• Strong communication with students, drivers, and cross-functional partners.
• Ability to interpret performance data and drive improvements.
• Proficient with Microsoft Office (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Provide direct leadership and oversight of the Student Counseling Department and related student training support functions.
• Supervise, coach, and develop Student Training Counselors, Student Planners, and the Graduate Yard Coordinator to ensure high-quality student support.
• Partner with the Director of Driver Training to develop and execute student success, retention, engagement, and training completion strategies.
• Monitor student progression through all phases of training and coordinate timely intervention when challenges arise.
• Serve as the primary escalation point for student issues, concerns, complaints, and conflict resolution.
• Develop, implement, and maintain processes, policies, and best practices that support student engagement, accountability, and successful completion of training milestones.
• Collaborate with Driver Trainers, Training Safety, Recruiting, Operations, and other departments to strengthen communication and enhance the student experience.
• Analyze retention, completion, progression, and satisfaction metrics and provide recommendations for continuous improvement.
• Conduct regular team meetings, performance reviews, coaching sessions, and development discussions with direct reports.
• Ensure accurate, timely, and detailed documentation of student interactions, concerns, action plans, and resolutions.

Skills

Leadership

Coaching

Student engagement

Conflict resolution

Performance management

Process improvement

Data analysis

Reporting

Communication

Customer service

Decision making

Cross-functional collaboration

Documentation

Policy interpretation

Strategic planning

Education

High school diploma or equivalent

Bachelor's degree in Business Administration, Human Resources, Education, Transportation, Logistics, or related field

Tools

AS/400

Job description

Paragon Leasing L.P. is seeking a Student Training Manager to lead the student training support functions and guide the Driver Training team in Dallas, TX. You will ensure students receive guidance, resources, planning, and coordination to complete the driver training program successfully.

You will coach Counselors, Planners, and the Graduate Yard Coordinator, set departmental goals, and drive initiatives that improve retention, engagement, and training completion.