Student Testing Services Coordinator

The Chronicle Of Higher Education, Inc.; Allendale Charter Township (MI); On-site; USD 27,552 - 33,062; Part time

Job summary

The Chronicle of Higher Education, Inc. is seeking a Testing Services Specialist – Student Accessibility Resources in Allendale, MI (Pew Campus). This part-time role supports exam coordination and student/faculty testing services with emphasis on confidentiality and accuracy.

Responsibilities include coordinating exam requests, preparing testing environments, and proctoring while maintaining secure records and providing clear student/faculty support.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and ability to follow established procedures.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and prioritize multiple tasks.
• Strong customer service skills and professional demeanor.
• Basic computer skills and ability to learn new software systems.

Responsibilities

• Review, process, and manage incoming exam requests submitted by students, faculty, and campus partners.
• Verify exam details, testing requirements, accommodations, and deadlines to ensure accurate exam administration.
• Coordinate with faculty and instructors to obtain exams, instructions, passwords, and other required testing materials.
• Prepare exams and testing environments according to faculty instructions and Testing Center procedures.
• Maintain accurate records related to testing appointments, completed exams, and exam materials.
• Ensure confidentiality and security of testing materials and student information.
• Proctor exams in accordance with established Testing Center policies and procedures.
• Monitor testing environments to promote academic integrity and a secure assessment experience.
• Enforce testing policies consistently and professionally.
• Document and report testing irregularities or concerns following established procedures.
• Assist with both paper-based and computer-based testing processes.
• Utilize testing-related technology and systems to support exam administration.
• Monitor and assist with testing software and tools used for secure exam delivery and oversight.
• Troubleshoot basic technology issues and escalation concerns when needed.
• Assist with maintaining an organized, efficient, and welcoming testing environment.
• Maintain professionalism and confidentiality when working with students, faculty, and sensitive academic materials.

Skills

Attention to detail

Written and verbal communication

Customer service

Confidentiality

Independent work

Task prioritization

Basic computer skills

Education

High school diploma or equivalent

Job description

The Chronicle of Higher Education, Inc. is seeking a Testing Services Specialist – Student Accessibility Resources in Allendale, MI (Pew Campus). This part-time role supports exam coordination and student/faculty testing services with emphasis on confidentiality and accuracy.

Responsibilities include coordinating exam requests, preparing testing environments, and proctoring while maintaining secure records and providing clear student/faculty support.