Testing Services Specialist - Student Accessibility Resources

Grand Valley State University; Allendale Charter Township (MI); On-site; USD 22,730 - 32,373; Part time

Job summary

Grand Valley State University is seeking a Testing Services Specialist to support operations at the Testing Center in Allendale, MI. The Specialist will coordinate secure testing services, manage exam requests, and ensure compliance with testing procedures and academic integrity.

The ideal candidate is organized, detail-oriented, and adept at balancing administrative tasks with direct student support in a busy testing environment. Key responsibilities include proctoring, maintaining confidentiality, and providing support before and during testing sessions.

Qualifications

• Strong attention to detail and ability to follow established procedures.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Coordinate and administer secure testing services for students and faculty.
• Serve as a primary point of contact for inquiries related to testing services.
• Proctor exams and ensure academic integrity during testing.

Skills

Attention to detail

Written communication

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Testing software

Learning management systems

Job description

## Testing Services Specialist - Student Accessibility ResourcesApplylocations: Allendale, MI: Grand Rapids, MI (Pew Campus)time type: Part timeposted on: Posted Yesterdayjob requisition id: R104699The Testing Services Specialist supports the daily operations of the Testing Center by coordinating and administering secure testing services for students, faculty, and campus partners. This position serves as a key point of contact for exam requests, testing logistics, communication, and exam administration. The Specialist ensures exams are processed accurately, prepared appropriately, and administered in accordance with established testing procedures and academic integrity standards. The ideal candidate is organized, detail-oriented, professional, and comfortable balancing administrative responsibilities with direct student support in a fast-paced testing environment.**Compensation:**$20.00 per hour**Essential Duties and Responsibilities**### Testing Coordination & Administration* Review, process, and manage incoming exam requests submitted by students, faculty, and campus partners.* Verify exam details, testing requirements, accommodations, and deadlines to ensure accurate exam administration.* Coordinate with faculty and instructors to obtain exams, instructions, passwords, and other required testing materials.* Prepare exams and testing environments according to faculty instructions and Testing Center procedures.* Maintain accurate records related to testing appointments, completed exams, and exam materials.* Ensure confidentiality and security of testing materials and student information.### ### Student & Faculty Support* Serve as a primary point of contact for student and faculty inquiries related to testing services.* Respond to emails and requests in a timely, professional manner.* Provide clear instructions and support to students before, during, and after testing sessions.* Assist students with questions related to Testing Center procedures and expectations.* Communicate with faculty regarding exam status, completion, and any testing concerns.### ### Proctoring & Testing Integrity* Proctor exams in accordance with established Testing Center policies and procedures.* Monitor testing environments to promote academic integrity and a secure assessment experience.* Enforce testing policies consistently and professionally.* Document and report testing irregularities or concerns following established procedures.* Assist with both paper-based and computer-based testing processes.### ### Technology & Operations Support* Utilize testing-related technology and systems to support exam administration.* Monitor and assist with testing software and tools used for secure exam delivery and oversight.* Troubleshoot basic technology issues and escalate concerns when needed.* Assist with maintaining an organized, efficient, and welcoming testing environment.### ### General Responsibilities* Maintain professionalism and confidentiality when working with students, faculty, and sensitive academic materials.* Follow institutional policies, accessibility requirements, and Testing Center procedures.* Participate in training and ongoing development related to testing processes and technology.* Perform other duties as assigned.## ## Required Qualifications* High school diploma or equivalent.* Strong attention to detail and ability to follow established procedures.* Excellent written and verbal communication skills.* Ability to maintain confidentiality and handle sensitive information.* Ability to work independently and prioritize multiple tasks.* Strong customer service skills and professional demeanor.* Basic computer skills and ability to learn new software systems.## ## Preferred Qualifications* Experience working in a higher education, administrative, customer service, or office environment.* Experience with exam administration, proctoring, or student support services.* Experience using learning management systems, testing software, or classroom technology.* Experience working with confidential records or regulated processes.## ## Work EnvironmentThis position works in a student-facing testing environment and requires frequent interaction with students, faculty, and staff. The role requires attention to detail, the ability to remain focused during testing sessions, and the ability to manage periods of high activity.**How to Apply:**Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you need technical assistance, please contact Human Resources at [e-mail] must be legally authorized to work in the United States and must not require sponsorship now or in the future.**Application Deadline:**Application review begins immediately. This posting may be closed at any time at the discretion of the University.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).