Student Technology Assistant

University of Kansas; Lawrence, Northern (KS, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

The University of Kansas Open Language Resource Center invites applications for a Technology Assistant role. The position provides front-line customer service, resource management, and technology support in a dynamic learning environment with instructional spaces, multimedia resources, and active learning areas.

Responsibilities include assisting students and faculty with instructional spaces, digital resources, and basic technical support while helping maintain an organized, welcoming,

Qualifications

• Ability to communicate effectively as indicated in application materials.

Responsibilities

• Provide front-line customer service to patrons by answering phones, responding to emails, and addressing inquiries.
• Perform office and clerical tasks to support day-to-day operations.
• Enter and maintain resource records in the online catalog.
• Process reserve requests and manage circulation of materials.
• Assist with instructional spaces and computer labs.
• Provide basic technical support and troubleshooting for equipment and instructional technology.
• Support multimedia projects by editing digital audio and video content.
• Assist in developing and maintaining interactive web content and other digital learning resources.

Skills

Communication

Customer Service

Teamwork

Tools

Photoshop

iMovie

Dreamweaver

Audacity

Library software

Job description

The Technology Assistant serves as an essential member of the Open Language Resource Center team, supporting the center's daily operations and enhancing the experience of students, faculty, and other patrons. This position provides front-line customer service and technical support within a dynamic learning environment that includes instructional technology, multimedia resources, and active learning spaces. Technology Assistants contribute to the effective management of library and learning resources while helping users access and utilize a variety of educational technologies and services. Through administrative support, resource management, and technology-related assistance, this role helps ensure the Open Language Resource Center remains an accessible, organized, and innovative resource for the campus community.

Job Description

100% - Customer Service, Resource Management, and Technology Support

• Provide front-line customer service to patrons of the Open Language Resource Center by answering phones, responding to emails, and addressing general inquiries.
• Perform a variety of office and clerical tasks to support the day-to-day operations of the center.
• Enter and maintain resource records within the online catalog, ensuring accuracy and organization of materials.
• Process reserve requests and manage the circulation of materials by checking resources in and out through the circulation system.
• Assist students, faculty, and other patrons with the effective use of instructional spaces, including a computer lab and active learning classrooms.
• Provide basic technical support and troubleshooting for computers, instructional technology, and classroom equipment.
• Support multimedia projects through the editing of digital audio and video content.
• Assist in the development and maintenance of interactive web-based content and other digital learning resources.
• Help maintain an organized, welcoming, and technology-rich learning environment for all center users.
• Perform additional administrative, technical, and customer service duties as assigned to support the mission and objectives of the Open Language Resource Center.

Required Qualifications

• Ability to communicate effectively, as indicated in application materials.

Preferred Qualifications

• Experience with multimedia software (e.g. Photoshop, iMovie, Dreamweaver, Audacity), as indicated in application materials.
• Experience with library software for accessioning items, checking items in and out, as indicated in application materials.
• Has been awarded Federal Work-Study funding, as indicated in application materials.

Position Requirements

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

Employment Conditions

• Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
• This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Location

• Department: Open Language Resource Center
• Primary Campus: University of Kansas Lawrence Campus