Student Technical Support Assistant I_Non-FWS

The George Washington University; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Part time

Job summary

The George Washington University is seeking a Student Technical Support Assistant I_Non-FWS to provide in‑person help desk support for the Data Science program. The role includes software installation, troubleshooting, and hardware guidance for undergraduate and graduate students.

Ideal candidates are current Data Science graduate students with familiarity in Python, R, SQL, data cleaning, analysis, statistics, and visualization.

Qualifications

• Entry level position; all training will be provided.
• Current Data Science graduate student preferred.
• Experience with Python, R, and SQL is a plus.

Responsibilities

• Software installation support for DATS students.
• Troubleshoot software issues and errors.
• Hardware support and guidance for devices.
• Capstone course technical support in consultation with instructors.
• Tutoring support for Intro DATS courses.

Skills

Python

R

SQL

Data science concepts

Job description

Student Technical Support Assistant I_Non-FWS

Position Title

Position Title Student Technical Support Assistant I_Non-FWS

Level of Support

Level of Support Student Support I

Position Type

Position Type Non-FWS

Number of Openings

Number of Openings 1

Work Hours

Work Hours During Standard Business Hours (M-F 8am-5pm)

Wage Per Hour

Wage Per Hour 18.40

Division/School

Division/School Columbian College of Arts and Sciences

Department Name

Department Name 154105 DATA SCIENCE

Department Bio

The Data Science Program located on the 3rd Floor of Samson Hall seeks customer-service oriented students to work 10 hours a week as Help Desk support for our undergraduate and graduate students (this role is in-person). The student selected for this role will be expected to begin at the start of the Spring 2027 semester and ideally will continue in the role following the summer break into Fall 2027.

Position Specific Summary

Help Desk Assistants provide academic and technical support to fellow students in the program. In additional to providing technical support, students in this role will also be responsible for managing our scheduling system and interacting with students in-person, via email, and through virtual appointments. Responsibilities include:

• Software Installation Support – assisting DATS students with installing required tools and packages.
• Troubleshooting Software Issues – helping resolve crashes and errors.
• Hardware Support – providing guidance on common device or performance problems.
• Capstone Support – providing technical support for students enrolled in undergraduate DATS capstone courses (in consultation with the instructor)
• Tutoring Support – You may be asked to help students enrolled in Intro DATS courses.
• Performs other related duties as assigned

Standard Position Description

The student will provide basic technical and computer support assistance to departments and customers.
Tasks may include: assisting customers with basic technical support remotely and in person, ensuring that technology is functional and available for use, assisting with point of sale transactions.
Special projects or other duties may be assigned related to specific departmental needs.

Professional Outcomes

Professional Outcomes Critical Thinking, Communication, Teamwork, Leadership, Technology and Data

Required Qualifications

Entry level position, little to no experience required, all training will be provided.

Preferred Qualifications

• Current Data Science graduate student
• Understanding of fundamental data science concepts, such as data cleaning, data analysis, statistical methods, and data visualization
• Experience with programming languages (e.g. Python, R)
• Familiarity with databases, SQL , and querying, managing, and retrieving data

Job Open Date

Job Open Date 11/06/2026

Job Close Date

Job Close Date 11/29/2026

Campus Location

Work Type Designation

Work Type Designation In-Person

Hiring Manager Name Georgia Middleditch

Special Instructions Summary

EEO Statement

The university is an Equal Employment Opportunity/Affirmative Action ( EEO /AA) employer committed to maintaining a nondiscriminatory, harassment–free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices.
For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement .

The student employee will: In this position, the student will not perform any functions and/or have access to any financially, safety, or security sensitive items listed above. - Background check not required.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please describe the attributes that will make you a strong candidate for this position.

  (Open Ended Question)