Assistant II - Student Technology Services Computer Centers(Hourly)

Austin Community College; Austin (TX); On-site; USD 33,000 - 34,000; Part time

Job summary

Austin Community College is seeking an Assistant II for Student Technology Services in the Riverside Campus computer centers. You will assist students with technical issues, facilitate technology checkouts, and help with basic training sessions on ACC software and devices.

The role requires strong customer service, basic technical knowledge across Windows/Mac platforms, and the ability to multi-task in a busy lab environment. This is an hourly, part-time position with a fixed schedule.

Qualifications

• High School Diploma is required.
• Associate degree or higher preferred.
• Experience in customer service preferred.
• Able to navigate Windows and Mac OS and use common software.

Responsibilities

• Assist students, faculty, and staff with technical issues in the Computer Center.
• Promptly answer questions about ACCMail, Blackboard, and other services.
• Coordinate second level requests for access as needed.
• Check out technology to students and staff (e.g., iPads, calculators, webcams).
• Enter data and maintain records using tracking systems.

Skills

Customer service

Technical troubleshooting

Multitasking

Written communication

Privacy/compliance (FERPA)

Education

High School Diploma

Associate degree or higher preferred

Tools

Windows

MacOS

Google Mail

Blackboard

Microsoft Office

Job description

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. – AR 4.0300.01If you are a current Austin Community College employee, please click this link to apply through your Workday account.Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.As a community college committed to our mission, we seek to recruit and retain a workforce that:Values intellectual curiosity and innovative teachingIs attracted by the college's mission to promote equitable access to educational opportunitiesCares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.Focused on student academic achievement and postgraduate outcomesWelcomes difference and models respectful interaction with othersEngages with the community both within and outside of ACCJob Posting Title:Assistant II - Student Technology Services Computer Centers(Hourly)Job Description Summary:To interact with current students in an open computer lab environment by responding to inquiries and technical support questions. Additionally, employees will facilitate the check out of available technology to students, and may lead (or assist with) training sessions for common ACC software and technologies. Employees will serve as stewards to the college in order to help ensure success for all students.Job Description:Description of Duties and TasksAssists students, faculty, and staff with technical issues in the Computer Center (students), or other designated student technical support areas on campus.Promptly answers technical questions for students (including, but not limited to ACCMail, Blackboard, etc) and refers non-technical questions to the appropriate departments.Appropriately identifies and coordinates second level requests when special access is required to resolve customer inquiries.Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy.Provides feedback on frequent support requests for training opportunities.Communicates and coordinates with internal departments.Will be responsible for checking out technology to students (computer center) or faculty and staff (media center) including but not limited to: iPads, calculators, webcams, etc.Enters data, maintains files, records, logs, through use of tracking systems.May serve as a technical resource for computer hardware and software.KnowledgeCustomer service principles and practices.Technical support practices, standards, and protocols in regard supporting students, faculty, and staff, both in-person and virtually.Computer applications including (but not limited to) Windows, Mac, Internet browsers, smart phones, tablets, and multimedia equipment.SkillsMaintaining an established work schedule.Effectively using listening skills.Drafting effective written communications.Multitasking using phone, chat, and email concurrently and dealing with high volume of student requests and interruptions.Showing initiative and being able to quickly adapt to changes.Effectively using interpersonal and communications skills including tact and diplomacy.Effectively using organizational and planning skills with attention to detail and follow-through.Establishing and maintaining effective collegewide working relationships.Maintaining confidentiality of work-related information and materials.Technology SkillsDemonstrated proficiency using standard office software applications.Use a multi-line hard and/or soft phone.Keyboarding skills with emphasis on speed and accuracy.Able to navigate multiple operating systems and brows and able to cross reference across multiple databases and resource materials.Other Preferred Technology SkillsWorking knowledge of Google MailWorking knowledge of BlackboardWorking knowledge of Microsoft Office and Google DocsWorking knowledge of tablets (iPads/Android)Working knowledge of Microsoft WindowsWorking knowledge of Apple MacOS, iOS and iPadOSBilingual in English/SpanishWorking knowledge of any or all of the following college oriented areas: Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, and Continuing Education, Early College Start, and Student Resources.Experience with audio-visual technology and multimedia systemsRequired Work ExperiencePrevious customer service experience.Required EducationHigh School Diploma.Preferred EducationAssociate degree or higher.Physical RequirementsWork is routinely performed in a standard office or similar environment.Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.Occasional lifting of objects up to 10 pounds.SafetyWork safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.HoursRiverside Campus (1 Position) - Tuesday and Thursday, 8:00am to 5:00pmPay Rate$24.10/hourUp to 19 hours per week.Number of Openings:1Job Posting Close Date:October 23, 2026Clery ActAs required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( [e-mail] ). For an overview, see ACC's Clery Act website.DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.