Tech Services Manager - Desktop & Student Labs

New York University; New York (NY); On-site; USD 110,000 - 130,000; Full time

Job summary

New York University seeks a Manager of Desktop Support and Student Technology Centers to lead two integrated teams delivering everyday hardware, software, and student lab services. You will supervise staff, set priorities, and be the primary escalation point, ensuring high-quality service and proactive communication with IT leadership.

You will oversee two domains—Desktop Support for faculty and staff and Student Technology Centers—balancing urgent requests with long-term improvements, and

Qualifications

• Bachelor's Degree or equivalent in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience).
• Preferred Education: Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience).
• Required Experience: 5+ years Experience leading or part of IT support teams or endpoint management
• Preferred Experience: 3+ years Previous experience managing student workers or managing public computer lab environments. Familiarity with higher education-specific software.

Responsibilities

• Oversee day-to-day operations of Desktop Support and Student Technology Centers.
• Provide leadership, direction and supervision to staff across both departments.
• Serve as the primary escalation point and ensure IT leadership is informed of issues impacting services.

Skills

Leadership

Customer service

Communication

Problem solving

De-escalation

Education

Bachelor's Degree in IT

Equivalent experience

Tools

WorkspaceOne

BigFix

Intune

Active Directory

Job description

New York University seeks a Manager of Desktop Support and Student Technology Centers to lead two integrated teams delivering everyday hardware, software, and student lab services. You will supervise staff, set priorities, and be the primary escalation point, ensuring high-quality service and proactive communication with IT leadership.

You will oversee two domains—Desktop Support for faculty and staff and Student Technology Centers—balancing urgent requests with long-term improvements, and