Student Support Specialist (PT)

Tulsa Community College; Tulsa (OK); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

Tulsa Community College seeks a part-time CCAMPIS Student Parent Support Specialist to assist student parents in navigating childcare and wraparound services through the CCAMPIS program. The role emphasizes intake, eligibility verification, referral follow-up, and documentation in collaboration with the Grants and Student Help Hub teams.

The position is grant-funded and focuses on high-touch operational support, including billing coordination, service tracking, and participant engagement to

Formación

• Experience in higher education, student services, community-based organizations, childcare assistance programs, or related settings.
• Experience assisting individuals with intake, eligibility documentation, enrollment processes, case management, or referrals to resources.
• Demonstrated ability to communicate compassionately with students and families navigating educational and financial challenges.
• Experience maintaining records and using electronic databases or student information systems.

Responsabilidades

• Assist with intake, onboarding, and eligibility verification for student parents in CCAMPIS.
• Coordinate childcare billing, invoice collection, and payment-related documentation.
• Support participant communication and follow-up on services and referrals.
• Maintain participant documentation and service tracking in approved grant tools.
• Assist with outreach, events, and coordination of CCAMPIS activities.

Conocimientos

Customer service

Documentation

Data entry

Communication

Bilingual English/Spanish

Coordination

Herramientas

Excel

Word

Outlook

Teams

Descripción del empleo

The CCAMPIS Student Parent Support Specialist will provide part-time, student-facing implementation and coordination support for student parents participating in the Child Care Access Means Parents in School Program. Working closely with the CCAMPIS Program Coordinator, Student Help Hub staff, and the connected Education Outreach Center, this position will assist with intake, childcare payment coordination, participant communication, referral follow-up, documentation, and service tracking to ensure student parents receive timely and responsive support. The role is intentionally designed as a high-touch operational support position, helping reduce barriers to persistence by strengthening navigation, communication, and coordination of childcare and wraparound services while maintaining a lean administrative structure.

This is a grant funded position.

• Assist with intake, onboarding, and eligibility verification for student parents participating in CCAMPIS
• Help students understand required documentation, expectations, and available supports
• Support childcare referral coordination and communication with providers when appropriate
• Coordinate childcare billing, invoice collection, and payment-related documentation in collaboration with institutional grants and accounting processes
• Assist with childcare payment tracking and record maintenance
• Conduct follow-up communication with student parents regarding participation, service needs, and referrals
• Assist with student-parent navigation of institutional and community supports
• Maintain participant documentation and service tracking in institutional systems and approved grant documentation tools
• Assist with basic grant documentation and service reporting needs
• Support ordering, event preparation, workshop logistics, and communication efforts related to CCAMPIS activities
• Assist with outreach and participant engagement initiatives coordinated through the Student Help Hub and Education Outreach Center

Experience working in higher education, student services, community-based organizations, childcare assistance programs, or other settings that provide direct support to students and families.

Experience assisting individuals with intake, eligibility documentation, enrollment processes, case management support, or referrals to institutional and community resources.

Demonstrated ability to communicate effectively and compassionately with individuals navigating educational, financial, childcare, or family-related challenges.

Experience maintaining accurate records, tracking services, coordinating documentation, and using electronic databases or student information systems.

Proficiency with Microsoft Office applications, particularly Excel, Word, Outlook, and Teams, or comparable workplace productivity tools.

Experience supporting billing processes, invoice collection, payment tracking, basic bookkeeping, or other administrative functions requiring attention to detail.

Bilingual communication skills, particularly English and Spanish, that support effective communication with students and families from varied backgrounds.