Student Support Specialist (Education & Licensing)

Colibri Group; Orlando (FL); On-site; USD 28,000 - 30,000; Full time

Job summary

Colibri Group's Gold Coast Schools in Orlando is seeking a friendly, detail-oriented Customer Service Representative to support students with licensing applications, data entry, and classroom operations in Orlando.

This role emphasizes accurate data handling, effective communication, and teamwork to ensure smooth processing of licenses, fingerprints, deposits, and class schedules, with a supportive campus leadership.

Qualifications

• 1+ year of experience in a customer service or administrative role.
• High school diploma or GED; some college preferred.
• Ability to work varied hours including evenings and some weekends.
• English required; bilingual English/Spanish preferred.
• Typing speed of at least 20 wpm; data entry proficient.
• Proficient in Microsoft Office and office software.

Responsibilities

• Handle all incoming service inquiries in person or via phone and digital channels.
• Resolve escalations with active listening and de-escalation strategies.
• Assist students with licensing applications and fingerprints.
• Troubleshoot general customer support questions.
• Document interactions in CRM according to criteria and SLAs.
• Maintain class and student records; assist in class processing.
• Handle deposits and cash transactions.
• Support Campus Director and Inside Sales with schedules and inventory.

Skills

Customer service

Data entry

Typing 20 wpm

Microsoft Office

Cash handling

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

CRM system

Microsoft Office

Job description

Colibri Group's Gold Coast Schools in Orlando is seeking a friendly, detail-oriented Customer Service Representative to support students with licensing applications, data entry, and classroom operations in Orlando.

This role emphasizes accurate data handling, effective communication, and teamwork to ensure smooth processing of licenses, fingerprints, deposits, and class schedules, with a supportive campus leadership.