Student Support Navigator - FAFSA & Resources

Essex County College; Newark (NJ); On-site; USD 23,000 - 32,000; Part time

Job summary

Essex County College is seeking a Student Support Service Representative in the Welcome Center/Financial Aid. You will assist prospective students with FAFSA, help schedule appointments, cover phones, and provide support for an assigned cohort of students.

This is an on-site, part-time hourly role at Essex County College in Newark. The position requires a high school diploma, strong communication and computer skills, and the ability to work in a multi-cultural environment.

Qualifications

• High School Graduate
• Excellent written and verbal communication skills
• Proficient with Microsoft Office and web-based tools
• Ability to work in a multi-cultural environment
• Strong record-keeping and organization skills

Responsibilities

• Assist students with completing FAFSA and scheduling appointments with FA-officers.
• Answer phones and provide information about financial aid and college resources.
• Explain documentation requirements and guide students through processes.
• Provide quality customer service and maintain confidentiality of student records.
• Perform general clerical duties related to financial aid services and tools.
• Collaborate with other departments to resolve student issues.
• Maintain knowledge of college policies and program requirements.
• Refer students to tutoring or counseling as needed.

Skills

Interpersonal skills

Computer literacy

Time management

Multicultural environment awareness

Education

High School Diploma

Tools

Microsoft Office

Moodle

MYECC Portal

Web Services

Job description

Essex County College is seeking a Student Support Service Representative in the Welcome Center/Financial Aid. You will assist prospective students with FAFSA, help schedule appointments, cover phones, and provide support for an assigned cohort of students.

This is an on-site, part-time hourly role at Essex County College in Newark. The position requires a high school diploma, strong communication and computer skills, and the ability to work in a multi-cultural environment.