Student Support Lead - Admissions & Training

Sam Houston State University; Huntsville (TX); Sur place; USD 36 000 - 50 000; Plein temps

Résumé du poste

Sam Houston State University is seeking a Coordinator I to supervise student employees and support the Admissions Office in daily operations, front desk and outreach activities, and recruitment events.

You will train and coach student staff, coordinate evening shifts during peak periods, and ensure consistent service standards across contact points with prospective students and families.

Qualifications

• Bachelor’s degree in a related field and one year of related experience.
• Experience with students, customer service operations, student employees, or enrollment services preferred.
• A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Responsabilités

• Coordinates and oversees student employee teams supporting the Office of Admissions.
• Recruits, trains, schedules, supervises, coaches, and evaluates student employees assigned to front desk, call center, prospective student outreach, and related service functions.
• Develops and maintains a structured student employee training and professional development program focused on customer service, admissions knowledge, communication, professionalism, and workplace readiness.
• Oversees Admissions call center operations and serves as a departmental point of contact for telephone system and related technology needs.
• Student supervisor duties may require evening availability during peak periods.
• Coordinates prospective student outreach conducted by student employees through calls, texts, email, and other approved channels.
• Maintains training materials, procedures, schedules, and documentation related to student employee operations.
• Tracks program activity and prepares reports on student employee performance, service levels, outreach, and operational effectiveness.

Connaissances

Student supervision

Customer service

Training & development

Recruitment & onboarding

Enrollment operations

Formation

Bachelor's degree

Description du poste

Sam Houston State University is seeking a Coordinator I to supervise student employees and support the Admissions Office in daily operations, front desk and outreach activities, and recruitment events.

You will train and coach student staff, coordinate evening shifts during peak periods, and ensure consistent service standards across contact points with prospective students and families.