Coordinator I - Student Support Coordinator

Sam Houston State University; Huntsville (TX); On-site; USD 36,000 - 50,000; Full time

Job summary

Sam Houston State University is seeking a Coordinator I to supervise student employees and support the Admissions Office in daily operations, front desk and outreach activities, and recruitment events.

You will train and coach student staff, coordinate evening shifts during peak periods, and ensure consistent service standards across contact points with prospective students and families.

Qualifications

• Bachelor’s degree in a related field and one year of related experience.
• Experience with students, customer service operations, student employees, or enrollment services preferred.
• A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Responsibilities

• Coordinates and oversees student employee teams supporting the Office of Admissions.
• Recruits, trains, schedules, supervises, coaches, and evaluates student employees assigned to front desk, call center, prospective student outreach, and related service functions.
• Develops and maintains a structured student employee training and professional development program focused on customer service, admissions knowledge, communication, professionalism, and workplace readiness.
• Oversees Admissions call center operations and serves as a departmental point of contact for telephone system and related technology needs.
• Student supervisor duties may require evening availability during peak periods.
• Coordinates prospective student outreach conducted by student employees through calls, texts, email, and other approved channels.
• Maintains training materials, procedures, schedules, and documentation related to student employee operations.
• Tracks program activity and prepares reports on student employee performance, service levels, outreach, and operational effectiveness.

Skills

Student supervision

Customer service

Training & development

Recruitment & onboarding

Enrollment operations

Education

Bachelor's degree

Job description

Coordinator I - Student Support Coordinator

This position is a pay grade 07. Please see the Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Educational and Experience Requirement

Bachelor’s degree in a related field. One year of experience in a related field. Experience working with students, customer service operations, student employees, or enrollment services is preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position

Coordinates student support operations within the Office of Admissions, with primary responsibility for supervising and developing student employees who assist front desk, call center, prospective student communication, and other admissions service functions. Ensures consistent, responsive, and student-centered service while supporting efficient day-to-day operations and contributing to recruitment and enrollment initiatives. Performs semi-complex administrative and supervisory program work.

Primary Responsibilities

Coordinates and oversees student employee teams supporting the Office of Admissions. Recruits, trains, schedules, supervises, coaches, and evaluates student employees assigned to front desk, call center, prospective student outreach, and related service functions. Develops and maintains a structured student employee training and professional development program focused on customer service, admissions knowledge, communication, professionalism, and workplace readiness. Oversees Admissions call center operations and serves as a departmental point of contact for telephone system and related technology needs. Student supervisor duties will require evening availability during peak periods. Coordinates prospective student outreach conducted by student employees through telephone calls, text messaging, email, and other approved communication channels. Establishes and maintains consistent service standards and messaging across student-facing contact points. Collaborates with Admissions leadership, Admissions Counselors, application processing staff, and other team members to provide coordinated student support. Monitors student employee staffing levels and schedules to ensure appropriate coverage during regular operations, peak enrollment periods, and special events. Maintains training materials, procedures, schedules, and other documentation related to student employee operations. Tracks program activity and prepares reports related to student employee performance, service levels, outreach, and operational effectiveness. Evaluates workflows and recommends improvements to strengthen efficiency, customer service, and the prospective student experience. May assist with the preparation, packaging, and distribution of admissions and acceptance materials. Serves as a liaison between student employees and University departments as appropriate. Assists with recruitment and enrollment events, including on-campus programs and occasional off-campus recruitment activities by representing SHSU at high school and college recruitment events and visits. Requires occasional local and overnight travel and availability for recruitment events on some evenings and weekends during peak periods. Meets with prospective students and families to provide general information regarding admissions requirements, processes, and enrollment steps. Supports special projects and other Admissions initiatives as assigned. Performs other related duties as assigned.

Other Specifications

Requires strong organizational, supervisory, interpersonal, written, and verbal communication skills. Must be able to lead and develop student employees, manage multiple priorities, exercise sound judgment, and provide effective customer service in a high-volume student-facing environment.

Requires the ability to learn and apply University admissions policies, procedures, and systems to communicate accurate information to prospective students, families, and campus partners. Proficiency with standard office technology and the ability to learn CRM, student information, telephone, and other Admissions systems is required.

Regular interaction with prospective students, families, student employees, faculty, staff, and University partners is required. Some evening and weekend work may be necessary during peak enrollment periods and University events. Occasional local and overnight travel may be required.

Full Time Part Time

Full Time

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report