Student Support & Care Navigator

Ocean County College; Toms River (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Ocean County College is seeking a Case Manager to coordinate CARE Team and Bienestar referrals, provide non-clinical case management, and connect students with campus and community resources. You will document cases, monitor progress, and collaborate across departments to support student persistence.

You will maintain Maxient records, develop workflows, and escalate issues as needed, ensuring privacy and compliance while helping students access services and navigate college resources.

Qualifications

• Bachelor's degree in Social Work, Psychology, or related field; or Associate's degree with 4 years of related experience.
• At least two years of experience supporting college-aged or adult students, clients, or community members through social services or advising.
• Experience helping individuals with barriers to basic needs, resource access, or educational persistence.
• Ability to establish positive, professional relationships with students and diverse constituents; strong written and verbal communication; empathetic and discreet.
• Ability to identify needs, coordinate referrals, manage multiple cases, and keep confidential records.
• Ability to collaborate with campus departments and external service providers to coordinate services.
• Proficiency with Microsoft Office Suite and case management systems; ability to learn new institutional tech.

Responsibilities

• Coordinate intake, triage, assignment, tracking, and follow-up of CARE Team and Bienestar referrals, ensuring timely responses to student needs.
• Coordinate CARE Team and Bienestar meetings, prepare agendas, organize case information, document outcomes, and maintain records.
• Monitor CARE Team cases by communicating with team members, tracking actions, and ensuring documentation and resolution.
• Provide non-clinical case management and resource coordination when cases do not require assignment to a specific member.
• Serve as primary non-clinical case manager for Bienestar referrals, meeting with students and coordinating access to resources.
• Collaborate with CARE Team, Bienestar, departments, and providers to coordinate interventions and address barriers.
• Coordinate access to and maintain records of CARE Team and Bienestar resources per policies.
• Maintain accurate, confidential case documentation in Maxient and other systems.
• Develop and refine case management procedures, referral pathways, and workflows to improve accessibility and effectiveness.
• Identify cases with outstanding actions and escalate as needed to CARE Team or campus personnel.
• Stay updated on campus/community resources and privacy requirements; perform related duties as assigned.

Skills

Communication

Relationship-building

Professional boundaries

Resource coordination

Collaboration

Microsoft Office

Education

Bachelor's degree in Social Work or related field

Associate's degree + 2 years related experience

Tools

Maxient

Office software

Job description

Ocean County College is seeking a Case Manager to coordinate CARE Team and Bienestar referrals, provide non-clinical case management, and connect students with campus and community resources. You will document cases, monitor progress, and collaborate across departments to support student persistence.

You will maintain Maxient records, develop workflows, and escalate issues as needed, ensuring privacy and compliance while helping students access services and navigate college resources.