Online Undergraduate Enrollment Lead

University of the Cumberlands; Williamsburg (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

University of the Cumberlands seeks an Undergraduate Online Enrollment Counselor to coordinate admissions processes for online students. The role requires strong communication, organizational, and computer skills to support prospects, applicants, and new admits.

You will work with admissions and academic staff to maintain records and ensure timely responses. Ideal candidates have a Bachelor's degree (preferred), excellent customer service abilities, and comfort with flexible scheduling and

Qualifications

• Bachelor's degree preferred.
• Strong written and spoken communication with students.
• Excellent telephone skills and friendly manner.
• Proficient in Microsoft Office and general computer literacy.
• Ability to work a flexible schedule and meet student needs.

Responsibilities

• Manage admissions process and maintain admissions data.
• Collaborate with staff to keep student records updated in ERP/CRM.
• Evaluate applications and transcripts using consistent standards.
• Communicate effectively with applicants in a timely manner.
• Represent the University at events and provide customer service.

Skills

Intercultural communication

Problem solving

Organizational skills

Computer literacy

Education

Bachelor's degree

Tools

ERP/CRM systems

Job description

University of the Cumberlands seeks an Undergraduate Online Enrollment Counselor to coordinate admissions processes for online students. The role requires strong communication, organizational, and computer skills to support prospects, applicants, and new admits.

You will work with admissions and academic staff to maintain records and ensure timely responses. Ideal candidates have a Bachelor's degree (preferred), excellent customer service abilities, and comfort with flexible scheduling and