Campus Telephone Support Specialist (Temporary)

Kentucky-State-University; Frankfort (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Kentucky State University seeks a Temporary Telephone Support Representative to provide short-term telephone and administrative support on the Main Campus in Frankfort, KY. You will serve as the first point of contact for students, parents, faculty, staff, and the public, handling inquiries and routing calls to the appropriate department.

The role emphasizes courteous, professional service, adherence to university telephone procedures, and accurate message taking.

Qualifications

• High school diploma or equivalent preferred.
• Experience in telephone reception or customer service is preferred.
• Ability to document and relay information clearly.

Responsibilities

• Answers incoming telephone calls promptly and professionally.
• Identifies the caller’s purpose and directs to the appropriate department.
• Transfers calls and takes accurate messages when needed.
• Maintains records of calls and messages as required.
• Provides general information using approved resources.

Skills

Telephone etiquette

Customer service

Verbal communication

Documentation

Multitasking

Education

High school diploma or equivalent

Tools

Telephone systems

Office software

Job description

Kentucky State University seeks a Temporary Telephone Support Representative to provide short-term telephone and administrative support on the Main Campus in Frankfort, KY. You will serve as the first point of contact for students, parents, faculty, staff, and the public, handling inquiries and routing calls to the appropriate department.

The role emphasizes courteous, professional service, adherence to university telephone procedures, and accurate message taking.