Student Support Call Center Specialist

Goodwill-SAN-Antonio; San Antonio (TX); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Goodwill San Antonio is hiring a Call Center Student Service Representative to support the Alamo Colleges Student Contact Center. You will respond to student inquiries by phone, email, and chat, provide accurate information, and strive for first-contact resolution.

We value clear communication, multitasking across multiple systems, and a commitment to helping students. A high school diploma or GED and experience in a student-support environment are preferred; training is provided.

Formación

• Minimum one year of call center experience.
• High school diploma or GED.
• Strong verbal and written communication skills.
• Typing speed of at least 30 wpm.
• Experience with MS Office and basic web browsers.
• Ability to multitask across multiple systems.

Responsabilidades

• Handle high volume inbound calls, emails, and chats in a fast-paced center.
• Identify student needs and verify identity.
• Support first contact resolution via knowledge base.
• Maintain product knowledge through training and QA calibrations.
• Multitask across multiple systems and resources.
• Update student records via ticketing system.
• Meet KPIs listed on the performance scorecard.
• Escalate when required.

Conocimientos

Verbal communication

Written communication

Typing 30 wpm

MS Office

Banner

ZohoDesk

Multitasking

Call center experience

Higher education experience

Educación

High school diploma or GED

Herramientas

Banner

ZohoDesk

Descripción del empleo

Goodwill San Antonio is hiring a Call Center Student Service Representative to support the Alamo Colleges Student Contact Center. You will respond to student inquiries by phone, email, and chat, provide accurate information, and strive for first-contact resolution.

We value clear communication, multitasking across multiple systems, and a commitment to helping students. A high school diploma or GED and experience in a student-support environment are preferred; training is provided.