Student Support and Community Standards Coordinator

White Mountains Community College; Concord, Northern (NH, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

NHTI, Concord’s Community College, seeks a Student Support and Community Standards Coordinator to oversee non-clinical student services and Title IX coordination. You will manage conduct processes, intake, investigations, and referrals while safeguarding confidentiality and policy compliance.

Reporting to the Vice President of Student Success, you will coordinate campus resources, support outreach efforts, and ensure timely, compliant communications across the system.

Qualifications

• Bachelor’s degree required; field preferred in higher education, social sciences, or related area.
• Three years’ experience in student affairs or related field with conduct/case management exposure.
• Experience with Banner, Navigate and Maxient systems preferred.

Responsibilities

• Coordinate Lynx CARE Center and early intervention processes.
• Manage student conduct cases in Maxient from report through resolution.
• Serve as Title IX Coordinator for intake, options, and supportive measures.
• Ensure compliance with FERPA, Title IX, Clery Act and institutional policies.
• Provide non-clinical case management, including documentation and referrals.
• Collaborate across campus to support students, faculty, and staff.

Skills

Interpersonal skills

Communication

Conflict resolution

Organizational skills

Confidentiality

Education

Bachelor's degree

Tools

Banner

Navigate

Maxient

Job description

Student Support and Community Standards Coordinator

Coordinates non-clinical student support services through the Lynx CARE Center framework and student conduct processes to ensure timely response to student concerns, consistent case management, appropriate intervention and referral, and compliance with institutional policies and applicable regulations. Responsibilities include coordination of student support and early intervention processes, student conduct case management, and related compliance responsibilities. The position also serves as the designated Title IX Coordinator and is responsible for Title IX intake, case management, investigation, adjudication, and service in other system-wide Title IX roles, as assigned. This position does not serve as the final decision-maker in student conduct matters and does not provide clinical counseling services. The position reports to the Vice President of Student Success at NHTI, Concord’s Community College.

ACCOUNTABILITIES:

• Support coordination of the Lynx CARE Center and student early intervention processes.
• Receive and assess reports of students of concern and determine appropriate referrals and interventions.
• Provide non-clinical case management, including monitoring, follow-up, and coordination of services.
• Connect students with campus and community resources, including academic, counseling, and basic needs supports.
• Assist with development and implementation of outreach, prevention, and student support initiatives.
• Coordinate student conduct processes in Maxient from report through resolution, including intake, documentation, communication, case tracking, and record maintenance.
• Conduct preliminary fact-finding and prepare case summaries for administrative review.
• Facilitate conduct meetings and hearings in coordination with designated administrators.
• Refer cases requiring disciplinary determination to the Vice President of Student Success or designee.
• Serve as the designated Title IX Coordinator for reports of sexual harassment and sex discrimination.
• Conduct Title IX intakes and provide information regarding rights, options, and supportive measures in consultation with the System Office Title IX Coordinator.
• Serve as a consistent point of contact for students, faculty, and staff navigating the Title IX process from start to finish, coordinating reports, supportive measures, investigations, hearings, and referrals as appropriate.
• Coordinate Title IX processes in Maxient from report through resolution, including intake, documentation, communication, case tracking, and record maintenance.
• Ensure timely, accurate, and compliant issuance of required Title IX communications and notifications in accordance with applicable federal and state law and system protocols; support compliance through policy implementation, training, reporting, and collaboration with other campus and System Office personnel.
• Ensure compliance with FERPA, Title IX, Clery Act, and institutional policies; maintain confidentiality; and exercise sound professional judgment in handling sensitive information.
• Participate in ongoing training related to student conduct, Title IX, and student support best practices.
• Participate in college and system-wide meetings and initiatives as assigned.
• Comply with all system, college, state, and federal rules and regulations.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Bachelor’s degree required; degree in higher education administration, social work, counseling, human services, or a related field preferred.
Experience: Three (3) years' experience in student affairs or a related field (e.g. higher education, administration, human services, or similar), including experience in student conduct, case management, conflict resolution or compliance-related processes. Experience with Banner, Navigate, and Maxient systems preferred.

RECOMMENDED WORK TRAITS:

Demonstrates strong interpersonal, communication, and conflict resolution skills. Ability to exercise sound judgment in sensitive and complex situations. Strong organizational and case management skills. Ability to interpret and apply institutional policies and procedures. Ability to work collaboratively across multiple functional areas. Ability to maintain confidentiality and professionalism at all times. Comfortable with having difficult conversations & remaining unbiased.

DISCLAIMER STATEMENT:

The job description lists typical examples of work and is not intended to include every job and responsibility specific to a position. An employee may be required to perform other related duties not listed on the job description provided that such duties are characteristic of that classification.

Notice of Non-Discrimination: The Community College System of New Hampshire is an equal opportunity employer. The Community College System of NH does not discriminate on the basis on race, creed, color, religion, national or ethnic origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, genetic information, or law enforcement, or military, veteran, or marital status