Admissions Department Assistant - NCC (PT-25 Hours)

White Mountains Community College; Nashua (NH); On-site; USD 21,000 - 30,000; Part time

Job summary

White Mountains Community College in Nashua, NH seeks a part-time Admissions and Enrollment Assistant to support the Student Services Department. The role includes coordinating events, maintaining documents, assisting with outreach, and tracking student progress.

Strong Microsoft Office skills and a high school diploma are required; five years in customer service or related clerical work are preferred. The position reports to the Admissions and Enrollment Supervisor and adheres to CCSNH policies

Qualifications

• High school diploma or equivalent; experience in a responsible customer service or clerical role is required.
• Five years of customer service/public service experience preferred.
• Strong computer skills and proficiency with Microsoft Office.

Responsibilities

• Provides office and program support for the Student Services Department.
• Takes meeting minutes and maintains admissions documents.
• Coordinates events and referrals with Admissions and Enrollment Supervisor.
• Assists with recruitment, visits, sessions, and outreach to applicants.
• Maintains and updates databases and tracks student progress for retention.
• Handles inquiries via phone, email, and written correspondence.

Skills

Customer service

Office administration

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

This is a part-time (up to 25 hours per week) position.

SCOPE OF WORK: Provides various office and program support duties for the Student Services Department associated with departmental operations and student success.This position shall report to the Admissions and Enrollment Supervisor at NCC.

ACCOUNTABILITIES:

• Performs general office support functions in the Student Services Department including taking meeting minutes, maintaining Admissions documents, preparing documents and reports, coordinating and scheduling events.
• Assists with recruitment efforts including scheduling High School visits, organizing and scheduling program information sessions; maintaining promotional materials, mailings, post cards, letters to applicants; and engaging in outreach efforts with applicants through letters, phone calls, email, text, etc.
• Assists with the social media presence of the department on Facebook and Instagram.
• Maintains and updates database of current and potential students.
• Prepares documents for advising and assists when necessary.
• Tracks student progress to improve retention.
• Responsible for communicating courteously and effectively with students, college personnel, and the public via phone, e-mail, written correspondence and in person.
• Assists the Admissions team with email inquiries and voice mailbox messages.
• Utilizes various software programs/databases for communications, data entry, updating and tracking student progress etc.
• Maintains effective working relationships with college faculty, staff and administration.
• Tracks applicant progress to streamline process, maintains student applicant documents.
• Attends workshops, seminars, and conferences for professional development.
• Complies with all system, college, state and federal rules and regulations.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: High school diploma or equivalent credential. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience : Five years of experience in a responsible customer service, public service, or related clerical position.

DESIRED QUALIFICATIONS: Experience in an academic institution preferred.

RECOMMENDED WORK TRAITS: Strong computer skills and experience with Microsoft Office products. Knowledge of office record keeping and reporting. Ability to gather, assemble, correlate and analyze facts and identify existing or potential problems. Ability to contribute to the development of sound operational procedures. Ability to exercise sound judgment in appraising situations and making routine decisions. Ability to follow specific instructions in gathering facts, data, or resources in organizing required information. Ability to meet with students and the public and explain programs sponsored by the department or agency in which the position is located. Ability to present ideas clearly and effectively orally and in writing. Ability to establish and maintain effective working relationships with other employees and the general public. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority.

DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.

CCSNH has established employer status within the New England states (Maine, New Hampshire, Vermont, Massachusetts, Connecticut, and Rhode Island). In compliance with CCSNH policies and state regulations, eligibility for employment within CCSNH and its institutions requires residency within a New England state.

The Community College System of NH does not discriminate in the administration of its admissions and educational programs, activities, or employment practices on the basis of race, creed, color, religion, ancestry or national origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, genetic information, or law enforcement, military, veteran, or marital status.

All offers of employment are contingent upon the successful completion of the required background check.