Student Success Technician

Central New Mexico Community College; Albuquerque, Northern (NM, KY); Hybrid; USD 2,073,000 - 2,536,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life Insurance

Long-Term Disability

Flexible Spending Accounts (FSA)

Dependent Care Reimbursement

Employee Assistance Program

Retirement Plans and Savings

Generous Paid Time Off

Paid Holidays

Educational Benefits CNM tuition waiv­

Job summary

Central New Mexico Community College (CNM) is seeking a Student Success Technician to support students and enhance academic success. You will collaborate with teachers, counselors, and staff to identify student needs, monitor progress, organize workshops, and promote engagement in school activities to foster a positive learning environment.

The role involves coordinating resources, assisting with communications, and performing general office duties while adhering to safety regulations and CNM

Qualifications

• High school diploma or equivalent.
• Two (2) years of experience; experience as a student employee is considered.
• A combination of education and experience may be substituted for requirements of the position.

Responsibilities

• Refer individuals to CNM resources and explain CNM policies and programs.
• Deliver information via telephone, in person, and online.
• Perform general office tasks: data entry, retrieval, processing, and answering phones.
• Ensure compliance with safety regulations and wear PPE if required.
• Provide student support by referring to appropriate CNM resources.
• Communicate CNM policies via different channels: phone, in person, online.
• Perform routine office tasks such as data entry and clerical work.
• Performs other related duties of a similar nature and level.

Job description

Compensation: $15.05 - $18.41 Compensation Type: Hourly Employment Type: Regular Grade: NE02

Position Summary

The Student Success Technician provides support and assistance to students to enhance their academic success and overall well-being. You will collaborate with teachers, counselors, and other school staff to identify and address individual student needs. The technician position includes monitoring student progress, organizing workshops or events, and promoting student engagement and involvement in school activities. The Student Success Technician plays a crucial role in encouraging a positive and supportive learning environment for students.

Duties & Responsibilities

• Refer individuals to the appropriate CNM resources and provide explanations and interpretations of CNM policies, procedures, and programs
• Deliver information via telephone, in person, and online.
• Perform general office tasks, including data entry and retrieval, manual and electronic processing, answering telephones, and other clerical tasks.
• Ensure compliance with safety regulations, procedures, protocols, and OSHA standards, and wear personal protective gear if required.
• Provide support to students by referring them to appropriate resources within CNM.
• Offer explanations and interpretations of CNM policies, procedures, and programs through different communication channels, including telephone, in-person interactions, and online platforms.
• Perform a variety of general office tasks such as data entry, retrieval, manual and electronic processing, and answering telephones.
• Performs other related duties of a similar nature and level as assigned.

Minimum Qualifications

High school diploma or equivalent AND Two (2) years of experience Experience as a student employee is considered A combination of education and experience may be substituted for requirements of the position

Preferences

• Experience in Enrollment Services
• Technological proficiency to navigate student information systems, online learning platforms, and communication tools effectively
• Adaptability to respond to changing student needs, institutional priorities, and latest trends in student success programming

Best Consideration Date 9/11/2026

EEO STATEMENT

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

Benefits

• Health, Dental and Vision Insurance
• Life Insurance
• Long-Term Disability
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement
• Employee Assistance Program
• Retirement Plans and Savings
• Generous Paid Time Off
• Paid Holidays
• Educational Benefits We support our staff and their families to continue their education, whether at CNM or other educational institutions, through our CNM tuition waivers and tuition reimbursement benefits.

Professional Development

Our future success depends on internally developing our employees' leadership and professional skills. CNM is committed to providing quality professional development opportunities on an ongoing basis

As the institution with the largest undergraduate student body in New Mexico, Central New Mexico Community College (CNM) provides affordable education to over 30,000 students and offers rewarding career opportunities to over 2,000 faculty and staff. Despite our large size, we still think of ourselves as the "CNM Family." Our diverse community of leadership, faculty, and staff work cohesively and collaboratively to make a positive difference in our students' lives, while always exploring ways to improve the institution. CNM staff is our most important resource for achieving our vision of Changing Lives, Building Community. For employees, this vision translates to a comprehensive benefits package that helps them thrive in the workplace and at home. Review our summary of benefits. CNM has consistently ranked among the top five community colleges in the country for the number of associate degrees and certificates awarded to both Hispanics and Native Americans, and consistently ranks among the top 10 for total degrees and certificates awarded. Regardless of your role, whether you're faculty, administration, or support staff, you'll play a pivotal role in instilling students with integrity, leadership, and compassion. Qualities that bring forth capable, confident, and productive citizens who want to make a change for the better.