Student Success Tech Coordinator — Campus-wide Travel

Harrisburg Area Community College (HACC); Pennsylvania; On-site; USD 44,000 - 55,000; Full time

Job summary

Harrisburg Area Community College (HACC) seeks a dedicated advisor for virtual students to support academic planning, scheduling, and advising across campuses. You will implement and troubleshoot student support systems and lead workshops, campaigns, and resources to boost utilization of Navigate and related tools.

The role requires a Bachelor's degree with relevant experience, a valid PA driver’s license, and willingness to travel to all HACC locations.

Qualifications

• Bachelor's Degree and 3 years related experience, or a combination of experience and education sufficient to successfully perform the essential duties of the job.
• PA Act 15 clearances and training certificates required at hire; see PA Act 15 Clearances for details.
• Preferred: Bachelor's Degree and related experience in Navigate and Degree Works.

Responsibilities

• Supports the implementation and troubleshooting of student support system solutions such as remote advising systems and registration cafes to optimize efficiency and effectiveness in underwriting student success; facilitates workshops, web resources, communication campaigns, and pop-up tabling to increase student utilization of the Navigate advising system, as well as other related academic planning and scheduling tools. - (Essential)
• Troubleshoots advising and success coaching tools and workflows to ensure virtual faculty advisors can provide seamless advising support to virtual students; supports training for virtual faculty advisors and serves as a resource in the use of Navigate and other advising related tools. - (Essential)
• Maintains an assigned advising caseload within the College approved caseload criteria; proactively and intentionally reaches out to assigned caseload of virtual students to provides holistic and timely advising, leveraging all available tools to report, monitor, track, document student notes, and communicate with students; provides individual and small group virtual advising; offers drop-in remote advising hours to facilitate student drop-in sessions; creates and maintain comprehensive advising notes and accurate records of interactions with students. - (Essential)
• Assesses strengths and weaknesses of virtual student academic, career, and personal development by identifying factors that enhance or prevent academic progress, examine and provide alternatives based on changing goals, academic progress, or personal situation to guide students to establish appropriate academic and career goals. - (Essential)
• Interprets, applies, and informs virtual students about College policies for degree requirements and academic progress; advises virtual students about academic requirements, critical/milestone courses, selection of courses and registration, transfer planning; connects virtual students to academic support activities such as study groups, tutoring, and success related workshops. - (Essential)
• Consistently monitors virtual student registration activities and ensures timely enrollment; monitors progress towards degree completion; plans, designs, and executes advising appointment campaigns. - (Essential)

Skills

Communication

Public Speaking

Advising

Training

Workshop facilitation

Education

Bachelor's Degree

Tools

Navigate

Degree Works

Job description

Harrisburg Area Community College (HACC) seeks a dedicated advisor for virtual students to support academic planning, scheduling, and advising across campuses. You will implement and troubleshoot student support systems and lead workshops, campaigns, and resources to boost utilization of Navigate and related tools.

The role requires a Bachelor's degree with relevant experience, a valid PA driver’s license, and willingness to travel to all HACC locations.