Specialist, One-Stop Welcome Center

Harrisburg Area Community College (HACC); Harrisburg (Dauphin County); On-site; USD 33,000 - 41,000; Full time

Job summary

Harrisburg Area Community College (HACC) seeks a Welcome Center associate to provide a progressive, student-centered, one-stop experience across campuses. You will assist applicants and students with admissions, advising, billing, financial aid, parking passes, and records, guiding them through enrollment and transition to the college.

Based at the Harrisburg or Lebanon campus with coverage at Lancaster as needed, the role requires strong customer service, clear communication, and flexibility to

Qualifications

• H.S. Diploma or equivalent with 4 years experience or equivalent combination.
• Valid Driver's License.
• PA Act 15 clearances and required trainings at hire.
• Flexibility to travel between campuses as needed.
• Strong customer service experience preferred.

Responsibilities

• Ensures a high-quality front-line experience for students at the Welcome Center.
• Handles admissions, advising, billing, financial aid, and registration inquiries.
• Uses CRM, SIS, and LMS systems and assists with self-service kiosks.
• Assists with student book vouchers, repayment agreements, and financial aid transfers.
• Supports tuition reversals and retroactive withdrawal processes.
• Performs general office duties including room reservations and mail handling.
• Communicates clearly, works in a team, and may travel between campuses.

Skills

Customer service

Interpersonal skills

Communication

Education

High School Diploma or equivalent with 4 years of experience

Tools

CRM

Student Information System (SIS)

Learning Management System (LMS)

Job description

Job Summary: The Welcome Center provides a progressive and simplified student experience to support successful enrollment, retention, and completion. By assisting with information, essential services, and the removal of barriers, these employees serve to encourage students and smooth the path for continued progress at HACC. This position delivers exceptional student centered, culturally responsive, start-to-finish one-stop experience in the college-wide Welcome Centers.
This position directly supports student efforts to successfully transition to the College and reach their academic goals, providing guidance to applicants and students who need additional support to navigate complex enrollment situations. This position will be an integral part of the Welcome Center and will be cross-trained in multiple functions of several Student Affairs and Enrollment Management Offices.

Two positions are available:

• Harrisburg Campus
• Lebanon Campus — this position will also provide coverage at the Lancaster Campus.

Campus and Travel Requirements:
Each position will have a designated home campus; however, responsibilities may require providing assistance at other HACC locations. Employees must be willing and able to travel between campuses as needed.

Minimum Qualifications:

H.S. Diploma or equivalent and 4 years experience or, a combination of experience and education sufficient to successfully perform the essential duties of the job.

Licensing Requirements:

- Valid Driver's License
- Please note that this position is required to comply with PA Act 15. You will need to present completed clearances and training certificates at the time of hire. Please visit https://www.hacc.edu/HumanResources/NewHire/index.cfm (and scroll to PA Act 15 Clearances) for more information.

Hiring Range: $32,640 - $40,800

Preferred Qualifications:

- BANNER Experience
- Customer Service Experience

Job Specific Task List:

• Ensures a high quality front-line experience for Workforce Development students that is representative of a quality HACC education by providing a welcoming, supportive and encouraging atmosphere; demonstrates sound knowledge, advocacy, and professional judgment while addressing drop-in, phone and virtual inquiries related to admissions, advising, billing/cashiering, financial aid, student IDs and parking passes, records ,and registration. - (Essential)
• Ensures excellence in timely communications, resolves problems and issues by researching concerns and determines course of action; makes independent determinations, decisions and recommendations; refers issues to appropriate college resource when necessary - (Essential)
• Utilizes software applications including customer relationship management system (CRM), student information system, and learning management system; provides assistance at the self-service kiosks. - (Essential)
• Provides support to students in need of third-party book vouchers, repayment agreements for outstanding tuition/fee balances, and transfer of financial aid forms; serves as a resource for College refund questions. - (Essential)
• Assists with the Reversal of Tuition Charges (RTC) and Retroactive Withdrawal process including: screening and providing RTC information to eligible students; reviewing and researching petitions; decision making and implementing decisions of Level 1 appeals; recommending and implementing Level 2 decisions; referring petitions to appropriate departments when necessary. - (Essential)
• Performs general office duties at the discretion of supervisor, which may include coordinating and maintaining office supplies, copiers, and printers; making room reservations; submitting facilities work requests; processing incoming and outgoing mail; generating reports; reporting to regulatory agencies; scanning/indexing of documents and completing various forms; handles sensitive information in accordance with applicable guidelines and regulations. - (Essential)
• Communicates clearly and concisely with tact and diplomacy in all oral and written communications; works effectively in a team environment and participates to get the job done, while continually focusing on the needs of the students; exercises appropriate personal initiative and accountability; demonstrates outstanding customer service skills including interpersonal and active listening skills along with an analytical and critical thinking ability to interpret and respond appropriately to diverse groups of people in various situations; must be available to work flexible hours including nights and weekends according to campus operating requirements; may require travel for meetings, conferences, events, or between locations. - (Essential)
• Performs other duties as assigned. - (Standard)

Job Type: Full Time 12 Month

If part time, hours per week: N/A

Pennsylvania Work Location Requirement: All work, teaching, meetings, and activities related to this position must be performed within the State of Pennsylvania. This position does not offer a remote work option.

About Us: www.hacc.edu

Our Purpose: Learning for all; learning for life.

Our Core Values: A Circle of Caring

Caring by Creating Our Future Together

• We work together to shape and build our preferred future.
• We encourage and celebrate creativity and innovation.
• We set high goals and strive to achieve them.
• We strive to provide exceptional service to all who help shape our future.

Caring for Each Other

• We are gateways to student success and opportunity.
• We promote respect, collegiality, and equity-mindedness in all we say and do.
• We nurture awareness and cultural sensitivity to create a climate of trust.
• We are growth-minded, believing that each of us is capable of learning, developing and growing to support our mission.

Caring by Doing What is Right

• We are honest and hold each other and ourselves to the highest ethical standards.