Student Success & Support Specialist

Henderson Economic Development; Henderson (KY); Hybrid; USD 29,000 - 35,000; Full time

Job summary

Henderson Community College is seeking a Student Support Specialist I to join the Financial Aid Department. This role assists students with a variety of academic, professional, and personal support services designed to help them overcome barriers and succeed in college.

The Specialist serves as a welcoming, confidential point of contact, connects students with financial aid and campus resources, and helps students navigate processes, timelines, and required actions to support retention and

Qualifications

• Bachelor’s degree or equivalent years of experience.
• 0–2 years of relevant experience.
• Experience in higher education or student services preferred.

Responsibilities

• Assist students with financial aid and support services.
• Facilitate orientations, workshops, and programs.
• Maintain confidential student records and manage data entry.
• Communicate with students via email, phone, and in person.
• Collaborate with departments to connect students with resources.

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Confidentiality

Organizational skills

Time management

Teamwork

Computer skills

Adaptability

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Document management

Job description

Henderson Community College is seeking a Student Support Specialist I to join the Financial Aid Department. This role assists students with a variety of academic, professional, and personal support services designed to help them overcome barriers and succeed in college.

The Specialist serves as a welcoming, confidential point of contact, connects students with financial aid and campus resources, and helps students navigate processes, timelines, and required actions to support retention and