Student Support Specialist I - Onsite, Tuition/403(b) Benefits

Kentucky Community and Technical College System; Kentucky; On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health care coverage

Tuition reimbursement/waiver

403(b) retirement plan with employer 3

Vacation/Sick Time

Work-Life Balance

9.5 Paid Holidays

Closing Pay

Employee Assistance Program

Job summary

Henderson Community College is seeking a Student Support Specialist I in the Financial Aid Department to assist students with academic, professional, and personal support services, helping them overcome barriers and navigate college processes. The role focuses on delivering welcome, confidential assistance and connecting students with financial aid resources.

The position emphasizes student-centered service, collaboration with college staff, and ensuring timely, accurate communications to

Qualifications

• Bachelor’s degree or equivalent years of experience.
• 0–2 years of relevant experience.
• Experience in higher education or student services preferred.

Responsibilities

• Provide student support and customer service related to financial aid and student services.
• Facilitate orientations, workshops, and programs; prepare materials for presentations and events.
• Update and maintain confidential student records and perform routine data entry and document management.
• Communicate with students via email, phone, and other channels to convey deadlines and actions.
• Collaborate with Financial Aid and Student Affairs staff to help students navigate services.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Confidentiality

Organizational skills

multitasking

Teamwork

Computer literacy

Education

Bachelor’s degree or equivalent years of experience

Tools

Microsoft Office

Electronic records management systems

Job description

Henderson Community College is seeking a Student Support Specialist I in the Financial Aid Department to assist students with academic, professional, and personal support services, helping them overcome barriers and navigate college processes. The role focuses on delivering welcome, confidential assistance and connecting students with financial aid resources.

The position emphasizes student-centered service, collaboration with college staff, and ensuring timely, accurate communications to