Student Success Specialist (Fully Remote)

MedSchoolCoach; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Remote work

Flexible scheduling

Up to 4 weeks vacation

Job summary

MedSchoolCoach in the United States is seeking a Student & Family Support specialist to respond to inquiries by email and phone, building trusting relationships and ensuring timely follow-up. You will manage sensitive situations with empathy, conduct proactive onboarding check-ins, and coordinate with advisors and internal teams to resolve concerns.

The role offers remote work, flexible scheduling, up to four weeks of vacation, and health, dental, vision, life, and disability insurance plus a

Qualifications

• Respond to inquiries via email and phone, building trusting relationships and ensuring timely follow-up.
• Conduct proactive check-ins during onboarding and early service stages to address concerns early.
• Coordinate with advisors, tutors, and internal teams to resolve concerns and improve processes.

Responsibilities

• Serve as trusted point of contact for students and families
• Manage sensitive situations with empathy and clear communication
• Investigate and resolve concerns with advisors and internal teams
• Maintain detailed records and coordinate onboarding, with process improvements

Skills

Empathetic communication

Customer service

Phone & email support

Record-keeping

Onboarding experience

Job description

• Serve as a trusted point of contact for students and families with compassionate, professional support.
• Manage sensitive situations with empathy, sound judgment, and clear communication.

Student & Family Support:

• Respond to inquiries via email and phone, building trusting relationships and ensuring timely follow-up.
• Conduct proactive check-ins during onboarding and early service stages to address concerns early.

Issue Resolution & Operations:

• Investigate and resolve concerns while collaborating with advisors, tutors, and internal teams.
• Maintain detailed records, coordinate onboarding, and recommend improvements to service processes.
• Enjoy remote work, flexible scheduling, and up to four weeks of vacation.
• Receive health, dental, vision, life, and disability insurance plus a 401(k) with company match.

MedSchoolCoach

MedSchoolCoach provides personalized advising, tutoring, and support for students pursuing medical education. The company maintains a compassionate, collaborative culture focused on student success and exceptional service.