Student Success Specialist

Blackhawk Technical College; Janesville (WI); Sur place; USD 40 000 - 65 000; Plein temps

Résumé du poste

Blackhawk Technical College seeks a Learning Center Coordinator to oversee tutoring, academic coaching, and Supplemental Instruction within the Student Success Center. Responsibilities include coordinating daily operations, onboarding peer tutors, and maintaining program quality.

The role emphasizes training, data-driven improvement, and collaboration with faculty to enhance student learning outcomes on campus.

Qualifications

• Strong customer service and communication skills.
• Familiar with CRLA ITTPC standards.
• Familiar with UMKC Supplemental Instruction standards.
• Strong attention to detail and ability to apply policies.
• Proficient in using computer-based testing platforms and standard office software.
• Ability to obtain DPI and Pearson VUE GED Testing Services certification.

Responsabilités

• Coordinate daily operations for peer tutoring program including scheduling.
• Oversee hiring and onboarding of peer tutors; conduct 1:1 and group meetings.
• Provide onboarding and ongoing training for tutors per ITTPC standards.
• Coordinate student employees as Peer Educators and provide academic coaching.
• Collaborate with faculty to identify supplemental instruction opportunities.
• Develop and track data to measure usage and impact of support programs.
• Proctor GED testing as needed; support data collection for grants and budgets.

Connaissances

Customer service

CRLA ITTPC standards

UMKC Supplemental Instruction

Attention to detail

Office software

DPI/Pearson VUE GED cert

Formation

Bachelor’s degree in education

Description du poste

Overview

This position coordinates learning support activities that improve student success as measured by learning gains, grades, retention and persistence. This position oversees academic support programs offered through the Student Success Center. This position monitors budgets, grants, evaluates service delivery, and implements continuous improvement strategies to improve program performance.

This position will be open until filled, with a first review date of November 16, 2026. After this date, the recruitment may close without further notice.

Responsibilities

Tutoring – Learning Center (30%)

• Coordinate daily operations, including scheduling for the College’s peer tutoring program.
• Facilitate the hiring process and complete all necessary pre-employment paperwork for peer tutors.
• In alignment with CRLA ITTPC standards, oversee peer tutors, holding regular 1:1 and team meetings, conducting session observations, and facilitating evaluations.
• In alignment with the College Reading & Learning Association ITTPC standards, provide onboarding and ongoing training for tutors, collaborating with appropriate College departments as needed.

Academic Coaching (30%)

• Coordinate student employees as Peer Educators in alignment with CRLA IPTPC standards
• Outreach to first semester students and students identified through the early alert system and provide ongoing academic coaching and/or Peer Mentoring
• In collaboration with the Athletic Director, work with student-athletes to provide academic coaching and/or Peer Mentoring as needed.

Supplemental Instruction (30%)

• Coordinate supplemental Instruction leaders in alignment with UMKC Supplemental Instruction standards.
• Work collaboratively with faculty to identify supplemental instruction opportunities in alignment with available resources.
• Promote and engage students in supplemental instruction opportunities.
• Develop data points and reports to track and communicate the usage and impact of supplemental instruction.

Student Success Center Programming & Support (10%)

• Support BTC as a GED/HSED Department of Public Instruction Administration certified GED testing location by proctoring tests in the campus Testing Center in alignment with the Testing Center standard operating procedures as needed.
• Proactively respond to faculty alerts in Advise and Academia, connecting students with Student Success services and resources that support their academic progress and success.
• Research and identify learning support programming and instructional resources that reinforce academic concepts both remotely and on-site.
• Publicize academic support programming and services to target student audiences.
• Collect, report, and analyze data for grants and departmental needs, and make data-informed decisions about academic success programming.
• Develop and monitor specific area budgetary needs.
• Participate in evening coverage rotation within Student Success Center.

Qualifications

Knowledge, Skills, and Abilities;

• Strong customer service and communication skills.
• Knowledgeable with CRLA ITTPC standards
• Familiar with UMKC Supplemental Instruction standards
• Strong attention to detail and ability to consistently apply polices and procedures.
• Proficient in using computer-based testing platforms and standard office software.
• Ability to obtain and maintain certification/training required by the Wisconsin Department of Public Instruction (DPI) and Pearson VUE GED Testing Services.

Education & Experience Minimum Requirements:

• Bachelor’s degree in education.
• Two (2) years of work experience in teaching, training, or student support.
• Experience working with peer-to-peer programs or testing programs desired.

Blackhawk Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.