Student Success & Retention Specialist

SmartRecruiters, Inc.; Idaho Falls (ID); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K with Company Match

Tuition assistance

Holidays and leave

Job summary

Unitek Learning seeks a Student Persistence Specialist to support student retention by proactively identifying at‑risk students and coordinating with campus teams to remove barriers to success. The role blends data insights with personal outreach to keep students connected to their academic and career goals.

Evenings and Saturdays may be required to support campus operations, report on persistence trends, and help achieve retention KPIs while ensuring FERPA compliance.

Qualifications

• 1-3 years of experience in student services, advising, admissions, or related support roles.
• Strong interpersonal and communication skills with a student-centered, empathetic approach.
• Ability to manage multiple student cases and maintain detailed documentation.

Responsibilities

• Monitor attendance, academic performance, and engagement data to identify at‑risk students (as described).
• Provide timely, personalized outreach via phone, text, email, or in-person, offering coaching and resources to support success.
• Document interactions and ensure consistent follow-up through resolution or re-engagement.
• Support students returning from Leave of Absence and conduct SAP advising.
• Participate in orientations, appeals/grievance committees, and campus retention meetings.
• Identify and address root causes of disengagement and work with relevant teams to resolve barriers.
• Connect students to appropriate services (financial aid, tutoring, wellness) and follow through to ensure support is delivered.
• Follow through on all actions to ensure interventions and momentum are maintained.

Skills

Student services

Advising

Admissions

Interpersonal skills

Job description

Unitek Learning seeks a Student Persistence Specialist to support student retention by proactively identifying at‑risk students and coordinating with campus teams to remove barriers to success. The role blends data insights with personal outreach to keep students connected to their academic and career goals.

Evenings and Saturdays may be required to support campus operations, report on persistence trends, and help achieve retention KPIs while ensuring FERPA compliance.