Student Success & Retention Coach

Otterbein-University; Westerville (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition benefit

Paid vacation

Paid sick time

Paid holidays

Health insurance

Retirement plan

Job summary

Otterbein University seeks a dedicated Success Coach to provide academic and personal support to a select group of students, serving as a primary retention strategy under the supervision of the Assistant Director of Retention. The role supports diversity, equity, inclusion, and access initiatives within the SSCD.

This grant-funded, full-time, non-exempt position includes benefits and a 40-hour workweek; the grant runs through September 2029.

Qualifications

• Bachelor’s degree required.
• Experience in higher education, or social work, preferably working with direct student support.
• Proficiency with personal computers, related hardware/software.
• Experience with database management and career services-related software.

Responsibilities

• Develop relationships and provide a case management support approach to a cohort of students identified as at-risk at Otterbein.
• Serve as the lead contact on all concern alerts related to the coach’s student cohort.
• Meet weekly with all students in the coach’s student cohort and maintain documentation of meetings.
• Provide individual academic and personal support to each student in the cohort.
• Assist with development and implementation of retention programs on campus.

Skills

Case management

Student support

Interpersonal skills

Communication skills

Time management

Education

Bachelor’s degree

Experience in higher education

Tools

Career services software

Database management software

Job description

Otterbein University seeks a dedicated Success Coach to provide academic and personal support to a select group of students, serving as a primary retention strategy under the supervision of the Assistant Director of Retention. The role supports diversity, equity, inclusion, and access initiatives within the SSCD.

This grant-funded, full-time, non-exempt position includes benefits and a 40-hour workweek; the grant runs through September 2029.