Success Coach

Otterbein-University; Westerville (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition benefit

Paid vacation

Paid sick time

Paid holidays

Health insurance

Retirement plan

Job summary

Otterbein University seeks a dedicated Success Coach to provide academic and personal support to a select group of students, serving as a primary retention strategy under the supervision of the Assistant Director of Retention. The role supports diversity, equity, inclusion, and access initiatives within the SSCD.

This grant-funded, full-time, non-exempt position includes benefits and a 40-hour workweek; the grant runs through September 2029.

Qualifications

• Bachelor’s degree required.
• Experience in higher education, or social work, preferably working with direct student support.
• Proficiency with personal computers, related hardware/software.
• Experience with database management and career services-related software.

Responsibilities

• Develop relationships and provide a case management support approach to a cohort of students identified as at-risk at Otterbein.
• Serve as the lead contact on all concern alerts related to the coach’s student cohort.
• Meet weekly with all students in the coach’s student cohort and maintain documentation of meetings.
• Provide individual academic and personal support to each student in the cohort.
• Assist with development and implementation of retention programs on campus.

Skills

Case management

Student support

Interpersonal skills

Communication skills

Time management

Education

Bachelor’s degree

Experience in higher education

Tools

Career services software

Database management software

Job description

Otterbein University is in search of a Success Coach. Under the direct supervision of the Assistant Director of Retention, the Success Coach is responsible for providing academic and overall support for a select group of Otterbein students as a primary retention strategy. As Academic Affairs’ centralized unit for academic success, SSCD is committed to diversity, equity, inclusion, and access, offering a variety of services to meet students where they are and provide them the support they need to attain their academic goals.

This is a grant-funded full-time, non-exempt position with benefits working 40 hours a week, 52 weeks a year. The grant runs through September 2029.

Otterbein offers a comprehensive benefits package including:

• Tuition benefit to employee, spouse or domestic partner and dependents
• Accrue 4 weeks of paid vacation
• 10 days paid sick time
• 12 paid holidays plus bonus days
• Medical, dental and vision insurance to you, dependents or domestic partner
• Life Insurance
• Defined contribution retirement plan
• and much more

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Retention Support

• Develop relationships and provide a case management support approach to a cohort of students identified as at-risk at Otterbein. This includes meeting regularly with the students throughout the term and providing guidance and support to navigate and overcome academic and non-academic barriers to their success.
• Serve as the lead contact on all concern alerts related to the coach’s student cohort. Concern alerts include, but are not limited to: Cardinal Concerns, Early Academic Alerts, individual faculty/staff outreach.
• Share relevant information related to student concerns with the SSCD retention team, Academic Support Center, Student Affairs/athletics and relevant Otterbein staff through the pre-existing reporting systems.
• Understand and communicate relevant academic policies to students.
• Meet weekly with all students in the coach’s student cohort and provide the necessary follow-up with the student, faculty, and support offices after each meeting. Maintain accurate documentation of all meetings and communication.

• Provide individual academic and personal support to each student in the cohort.

• Assists students in developing self-efficacy by identifying and overcoming obstacles that may be impeding academic success; works with students to learn strong time management and organization skills; motivates students to practice self-regulation and take ownership of their academic success.
• Helps students in identifying, developing and implementing learning strategies and study skills specific to course materials.
• Support the Assistant Director of Retention with the development and implementation of retention programs on campus, including but not limited to: RISE, Orientation, probation mentoring, etc.
• Serves on a designated retention team with representatives from SSCD, ASC, Student Affairs and the Counseling Center.
• Manage confidential information with discretion and professionalism.
• Assist with the development and implementation of assessment strategies surrounding retention and support programs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree required.
• Experience in higher education, or social work, preferably working with direct student support.

• Proficiency with personal computers, related hardware/software.
• Experience with database management and career services-related software.

LANGUAGE SKILLS

Must demonstrate excellent verbal and written English skills including grammar.

MATHEMATICAL SKILLS

Must be competent in general math.

TECHNICAL SKILLS

Knowledge of general office procedures. Must take pride in and be thorough in quality of work produced; possess strong interpersonal skills, must be able to use general office equipment including office PC, copier, telephone, facsimile machine, etc.

REASONING ABILITY

Must possess excellent attention to details; must be a team player and interact collegially with co-workers and other constituencies. Must possess excellent customer service skills. Must possess strong organizational skills. Ability to exercise initiative and independent judgment in unusual or new situations. Must be able to work independently and must retain confidential information.

The successful candidate will demonstrate

• The ability to work effectively with individuals from diverse communities and cultures; entails establishing and maintaining effective working relationships with diverse students, faculty, and staff
• Strong student advocacy with proven ability to work with a diverse population
• Excellent project management skills
• Team-building skills focused on student interaction/relationships
• Analytical, reasoning and problem-solving skills
• Polished written and verbal communication skills
• A positive attitude with a sense of humor
• Consummate team player and relationship builder who thrives on student interaction

Must be an extremely well-organized individual with excellent follow through ability

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear, sit, reach and use repetitive motions of hands and wrists. The employee is occasionally required to stand, walk, stoop or bend. The employee must occasionally lift and/or carry up to 20 pounds and occasionally push and/or pull up to 20 pounds. This position requires close vision. Must be able to meet regular and predictable attendance standards.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties are performed in an environmentally controlled office setting;

Otterbein University’s achievement of academic excellence depends on its commitment to inclusion and belonging. We welcome applications from all qualified candidates. Otterbein University is an EEO Employer.