Student Success Programs Manager

Berklee College of Music; Boston (MA); On-site; USD 56,000 - 75,000; Full time

Benefits offered by this job

Health and dental packages

403(b) retirement plan with matching

Generous PTO

Tuition benefits

Paid winter break

Job summary

Berklee College of Music in Boston is seeking a Manager, Student Success Programs to provide operational leadership, advising, and program coordination across retention portfolios, including the Berklee Scholars Program and the RISE program. You will lead initiatives, manage student advising and persistence, supervise student employees, and collaborate with the office to align goals with budgets and timelines.

Proficiency with Salesforce, Workday, Colleague, and Google Suite is expected.

Qualifications

• Bachelor’s degree and a minimum of 2 years of related experience in higher education, project management, or event planning.
• Proven familiarity with enterprise higher education platforms including Salesforce, Workday, Colleague, and Google Suite.
• Ability to manage complex projects while aligning with office timelines and fiscal goals.
• Commitment to diversity and inclusion in student support services.

Responsibilities

• Administer key portfolio programs and events, including Fall Pre-Orientation, monthly programming, and ongoing student engagement initiatives.
• Serve as a functional lead in office domains such as social media content management, fiscal analysis, or community outreach.
• Direct Student Leadership Programs by recruiting, training, and supervising student employees, and co-leading mentoring initiatives.
• Utilize data and analytics to ensure portfolio offerings align with goals, managing timelines, budgets, and stakeholder communications.
• Build supportive relationships with students to guide their transition and persistence through their academic journey.
• Partner with the Berklee Bridge framework to foster active student engagement and academic momentum.
• Co-lead proactive course registration support and milestone check-ins each semester; maintain records in Salesforce and enterprise platforms.

Skills

Communication

Event management

Operational analysis

Advising

Project management

Student engagement

Education

Bachelor’s degree

2 years related experience

Tools

Salesforce

Workday

Colleague

Google Suite

Job description

Berklee College of Music in Boston is seeking a Manager, Student Success Programs to provide operational leadership, advising, and program coordination across retention portfolios, including the Berklee Scholars Program and the RISE program. You will lead initiatives, manage student advising and persistence, supervise student employees, and collaborate with the office to align goals with budgets and timelines.

Proficiency with Salesforce, Workday, Colleague, and Google Suite is expected.