Student Success Programs Lead

Berklee College of Music; United States; On-site; USD 56,000 - 75,000; Full time

Benefits offered by this job

Health and dental packages

403(b) retirement with matching

Generous PTO

Tuition benefits

Paid winter break

Job summary

The Office of Student Success Programs at Berklee College of Music is seeking a Manager, Student Success Programs to provide operational leadership, advising, and program coordination across the Berklee Scholars and RISE programs. You will lead engagement and mentorship efforts while coordinating events and leveraging data insights to drive persistence.

Ideal candidates will have a bachelor’s degree, 2+ years in higher education or related roles, and strong experience with enterprise platforms

Qualifications

• Bachelor’s degree and a minimum of 2 years of related experience in higher education, project management, or event planning.
• Experience with enterprise higher education platforms and CRM tools.
• Strong communication, collaboration, and prioritization skills.

Responsibilities

• Administer key portfolio programs and events, including Fall Pre-Orientation and ongoing student engagement initiatives.
• Serve as a functional lead in domains such as social media, fiscal analysis, and outreach.
• Direct Student Leadership Programs by recruiting, training, and supervising student employees; co-lead mentoring initiatives.
• Maintain records and use Salesforce CRM and other platforms to track progress and outcomes.

Skills

People leadership

Project management

Event planning

Data analysis

Education

Bachelor's degree

Tools

Salesforce

Workday

Colleague

Google Suite

Job description

The Office of Student Success Programs at Berklee College of Music is seeking a Manager, Student Success Programs to provide operational leadership, advising, and program coordination across the Berklee Scholars and RISE programs. You will lead engagement and mentorship efforts while coordinating events and leveraging data insights to drive persistence.

Ideal candidates will have a bachelor’s degree, 2+ years in higher education or related roles, and strong experience with enterprise platforms