Manager, Student Success Programs

Berklee College of Music; United States; On-site; USD 56,000 - 75,000; Full time

Benefits offered by this job

Health and dental packages

403(b) retirement with matching

Generous PTO

Tuition benefits

Paid winter break

Job summary

The Office of Student Success Programs at Berklee College of Music is seeking a Manager, Student Success Programs to provide operational leadership, advising, and program coordination across the Berklee Scholars and RISE programs. You will lead engagement and mentorship efforts while coordinating events and leveraging data insights to drive persistence.

Ideal candidates will have a bachelor’s degree, 2+ years in higher education or related roles, and strong experience with enterprise platforms

Qualifications

• Bachelor’s degree and a minimum of 2 years of related experience in higher education, project management, or event planning.
• Experience with enterprise higher education platforms and CRM tools.
• Strong communication, collaboration, and prioritization skills.

Responsibilities

• Administer key portfolio programs and events, including Fall Pre-Orientation and ongoing student engagement initiatives.
• Serve as a functional lead in domains such as social media, fiscal analysis, and outreach.
• Direct Student Leadership Programs by recruiting, training, and supervising student employees; co-lead mentoring initiatives.
• Maintain records and use Salesforce CRM and other platforms to track progress and outcomes.

Skills

People leadership

Project management

Event planning

Data analysis

Education

Bachelor's degree

Tools

Salesforce

Workday

Colleague

Google Suite

Job description

Job Description:

The Office of Student Success Programs is seeking a dynamic, adaptable, and student-centered Manager, Student Success Programs. In this role, you will provide operational leadership, advising, and program coordination across our key student retention portfolios, including the Berklee Scholars Program and the RISE program. Leveraging your strengths in communications, event management, or operational analysis, you will drive holistic student persistence and create meaningful community engagement. At Berklee, your work directly supports the next generation of creative leaders.

Key Responsibilities

Operations & Program Management:

• Signature Initiatives: Administer key portfolio programs and events, including Fall Pre-Orientation, monthly programming, and ongoing student engagement initiatives.
• Functional Leadership: Serve as a functional lead in assigned office domains, such as social media content management, fiscal analysis, or targeted community outreach.
• Mentorship & Student Leadership: Direct Student Leadership Programs by recruiting, training, and supervising student employees, while co-leading Faculty/Staff Mentoring initiatives.
• Data-Driven Operations: Utilize data and analytics to ensure all portfolio offerings align with departmental goals, managing project timelines, budgets, and stakeholder communications.

Student Advising & Persistence:

• Holistic Student Support: Build strong, supportive relationships with students to guide their transition to and persistence through their academic journey.
• Proactive Outreach: Employ the Berklee Bridge framework alongside intrusive advising strategies to foster active student engagement and academic momentum.
• Milestone Alignment: Partner closely with Student Success Advising to co-lead proactive course registration support and student milestone check-ins each semester.
• Documentation: Maintain accurate, comprehensive records of student interactions and progress within Salesforce CRM and other enterprise technology platforms.

What You’ll Bring

• Education & Experience: Bachelor’s degree and a minimum of 2 years of related experience in higher education, project management, or event planning.
• Technical Proficiency: Proven familiarity with enterprise higher education platforms, including Salesforce , Workday , Colleague , and Google Suite.
• Adaptability & Focus: Ability to manage complex, multi-layered projects while maintaining clear alignment with overarching office timelines and fiscal goals.
• Diversity & Inclusion: A deep, demonstrated commitment to serving and supporting a diverse student community with varied perspectives and lived experiences.

Why Choose Berklee?

• Impactful Mission: Directly empower diverse student cohorts to navigate higher education and achieve their creative potential.
• Cultural Access: Enjoy nightly, unrivaled access to world-class music, theater, and dance performances across our campus venues.
• Total Rewards: Outstanding health and dental packages, a 403(b) retirement system with matching contributions, generous PTO, tuition benefits, and a paid winter break to rest and recharge.

Hiring Range: $56,000 to $75,000 ; salary dependent on experience and education.

Please visit the Total Rewards page to learn more about our benefits.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [e-mail] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Staff