Student Success & Persistence Lead

Community College Preparatory Academy; Washington (District of Columbia); On-site; USD 65,000 - 95,000; Full time

Job summary

Community College Preparatory Academy in Washington, DC is seeking a Student Success Manager to lead a barrier-responsive student-success model that helps adult learners attend, persist, complete, and transition to their next goal. This role centers on removing academic, personal, and institutional barriers and ensuring timely outreach.

You will supervise Student Success Specialists, collaborate with Academics, Admissions, Registrar, and Data teams, develop individualized success plans, maintain

Qualifications

• Bachelor’s degree in a relevant field or an equivalent combination of education and directly related experience.
• At least five years of progressively responsible experience, including project, program, or staff leadership.
• Demonstrated skill with data, documentation, cross-functional communication, and service-oriented problem solving.

Responsibilities

• Supervise or coordinate advising, case-management, referral, re-engagement, and persistence practices.
• Create early-alert protocols using attendance, participation, academic progress, and student-reported needs.
• Develop individualized success plans and ensure warm referrals to internal and community resources.
• Monitor persistence, stop-out, re-entry, completion, and transition indicators; identify inequities.
• Partner with Academics, Admissions, Registrar, and Data teams to create a consistent student journey.
• Maintain confidential case notes, service documentation, and follow-up standards.
• Establish and monitor case-management standards in EAB Navigate or the designated successor system, including alerts, success plans, interaction notes, referrals, service follow-up, mass communication, confidentiality, and reporting needed to coordinate learner support.

Skills

Data analysis

Documentation

Cross-functional communication

Customer service mindset

Education

Bachelor’s degree in a relevant field

Tools

EAB Navigate

Job description

Community College Preparatory Academy in Washington, DC is seeking a Student Success Manager to lead a barrier-responsive student-success model that helps adult learners attend, persist, complete, and transition to their next goal. This role centers on removing academic, personal, and institutional barriers and ensuring timely outreach.

You will supervise Student Success Specialists, collaborate with Academics, Admissions, Registrar, and Data teams, develop individualized success plans, maintain