Student Success Operations Manager

Manhattan University; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Manhattan University is seeking an Operations Manager for the Pathways Center, reporting to the Executive Director for Career Strategy and Advising. You will oversee administrative, financial, and operational support, ensuring efficient day-to-day functioning of the center that guides students in career planning and academic success.

You will manage front desk operations, collaborate with campus partners, hire and supervise student staff, handle purchasing and budgets, and support grant-funded

Qualifications

• Bachelor's degree preferred.
• Three years of administrative/operational experience in higher education or nonprofit environment.
• Strong organizational and customer service skills with attention to detail.
• Understanding of the university mission and Catholic Lasallian heritage.

Responsibilities

• Oversee daily administrative and operational functions of the Pathways Center.
• Lead front desk operations and coordinate inquiries, scheduling, and staff connections.
• Collaborate with Success Coaches and campus partners to support student outreach and assessments.
• Hire, onboard, and supervise work-study and graduate assistants.
• Manage departmental purchasing, invoices, reimbursements, travel requests, and budgets.
• Coordinate onboarding and personnel processes with Human Resources.
• Support budget reporting, grant-related tasks, and compliance obligations.
• Plan and support events with facilities, catering, and partner departments.

Skills

Organizational skills

Project management

Customer service

Communication skills

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Canva

CRM platforms

Project management tools

Job description

Manhattan University is seeking an Operations Manager for the Pathways Center, reporting to the Executive Director for Career Strategy and Advising. You will oversee administrative, financial, and operational support, ensuring efficient day-to-day functioning of the center that guides students in career planning and academic success.

You will manage front desk operations, collaborate with campus partners, hire and supervise student staff, handle purchasing and budgets, and support grant-funded