Academic Success Advisor

CPY001 Park University; Parkville (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement for employees

Tuition for dependents

Paid time off

Job summary

Park University in Parkville, MO invites applications for an Academic Advisor role. The position focuses on helping students select degrees and courses, planning milestones, and navigating financial aid and support services.

The advisor will conduct orientation and regular progress checks, using CRM to monitor activity and coordinate with campus resources. The role requires a bachelor’s degree (master’s preferred), strong communication, and ability to work evenings/weekends in a diverse

Qualifications

• Bachelor's degree required; Master’s degree preferred.
• Strong problem solving skills and attention to detail.
• Ability to work both face-to-face and in a virtual environment, making email, chat, or phone interactions with students.
• Strong interpersonal and written communication skills.
• Able to work evenings and weekends.
• Preference for Veterans or military-affiliated candidates.
• Preference for CRM experience.
• Preference for advising or career counseling experience.
• Preference for international experience or knowledge of international student processes.
• Preference for multilingual candidates.
• Must work well with diverse student and faculty populations.
• Upload resume and cover letter including salary requirements.

Responsibilities

• Help students choose degrees, modalities, and courses based on interests and strengths.
• Assist students in completing classes, navigating degree plans, and re-enrolling.
• Ensure students have accurate information and access to financial aid and support services.
• Conduct orientation and planning interviews in-person/online/phone.
• Perform regular check-ins for progress to degree.
• Use CRM to track status, alert resources, and record interactions.
• Coordinate with departments to provide Academic Support, Career Development, and International Student Services.
• Create optimal schedules for first-year students to support retention and success.

Skills

Strong problem solving

Interpersonal communication

Written communication

Flexible schedule

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

CRM systems

Microsoft Office

Databases

Job description

Founded in 1875, Park University is a private, liberal arts university. Park University is a four-year, private, non-profit, liberal arts institution of higher learning. We provide a comprehensive selection of undergraduate and graduate degree programs in the colleges of Education and Health Professions, Liberal Arts and Sciences, and Management. The flagship Parkville, Missouri campus offers a range of academic programs, international culture, athletics and a traditional university experience. We serve over 6,500 students nationally each semester, with students enrolled at our main campus, our Gilbert, Arizona campus or at more than 21 other military and non-military campuses located in 16 states.

Position Accountabilities

• Follow best practices from NACADA on helping students choose degrees, modalities and courses based on students’ interests and strengths.
• Assist as students complete their classes, navigate their degree plans, and re-enroll.
• Ensure students have accurate and timely information, access to appropriate academic and financial assistance, plus appropriate curricular and co-curricular support.
• Execute orientation and planning interviews with students in the first 2 weeks of the first term of enrollment: in person, online, by phone, or other strategy.
• Execute regularly scheduled check-ins for each student during progress to degree.
• Execute proactive and intentional notifications to students to complete necessary financial aid, registration, confirmation, VA, and associated processes within 24 hours of receiving alerts.
• Retention - Mitigate stop outs relative to Satisfactory Academic Progress, financial/personal distress, low attendance and/or academic performance, or general dissatisfaction – respond to risk alerts and proactively contact students within 3 business days.
• Utilize available technologies and the university constituent relationship management (CRM) system to provide student status reports, alert necessary resource personnel, conduct outreach and record interactions.
• Support services - Work with students and appropriate departments to ensure provision of needed support services, such as Academic Support, Career Development, Campus Center Staff, Military and Veteran Student Services, and International Student Services.
• Provide basic information to students and connect students with these resource areas by setting appointments and conducting follow up check-ins.
• Ensure students are aware of other services available, such as Counseling Center, Library, computer labs, and more.
• Collaborate with FYE program to support academic resilience and work with Faculty Advisors to coordinate support.
• Liaison - Connect students with appropriate student engagement and offsite opportunities – based on their major, interests, location, and mode of delivery.
• Work behind the scenes with staff and faculty throughout Park, including Faculty Advisors, Academic Advisors, Campus Center Directors, Academic Support Services, Military & Veteran Student Services, Park Distance Learning, Financial Aid, Registrar’s Office, Career Development, Athletics, and International Student Services.
• Planning and Development—Identify and document issues that arise in relation to schedule conflicts, course rotations, and other barriers to student success.
• Inform planning and policy revisions to support student success in collaboration with other units.
• Create optimal schedules for first year students in following best practices for student retention and success, including on ground classes, attention to course pairing, and pre-professional course guidance.

Position Requirements

• Bachelor’s Degree required; Master’s degree preferred.
• Strong problem solving skills and attention to detail.
• Ability to work both face-to-face and in a virtual environment, making email, chat, or phone interactions with students.
• Strong interpersonal and written communication skills.
• Able to work on a non-traditional schedule, specifically evenings and weekends.
• Preference given to Veterans or candidates with military experience or affiliation.
• Preference given to candidates with working knowledge and experience with a wide range of computer technology such as Microsoft Office (Word, PowerPoint, and Excel), databases, call center, and constituent relationship management (CRM) systems.
• Preference given to candidates with advising or career counseling experience.
• Preference given to candidates with international experiences or knowledge of international student processes.
• Preference given to applicants who speak multiple languages.
• Must be able to work with a diverse student and faculty population.
• Qualified applicants must upload a resume and cover letter that includes salary requirements.

Physical Requirements

• Must be able to navigate Parkville Campus which may require walking and climbing stairs.
• Standing, lifting, carrying and basic use hand tools.
• Visual acuity and ability to hear and communicate.

Benefits and Compensation

• We offer an excellent benefits package including health, dental, and life insurance, retirement plan, and tuition-paid undergraduate classes for employees and dependents.
• Park University provides a competitive compensation and benefits package including health and life insurance, retirement plan, generous paid time off, and paid undergraduate tuition for employees and dependents.

Park University is an equal-opportunity employer and encourages applications from women and minorities.