Student Success Liaison — Retention & Engagement

Chamberlain College of Nursing, LLC; Cincinnati (OH); On-site; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Program + 6% employer

15 Days of Paid Vacation Days

12 Paid Holidays + 2 floating holidays

Job summary

Chamberlain College of Nursing, LLC is seeking a Student Support Liaison to promote student success through holistic, student-centered support across campus services in Cincinnati. This role serves as a primary contact for students, driving persistence and removing obstacles to success within a culture of care aligned with the university's mission.

The role collaborates with Advising and Retention Services, assists with scheduling and portal navigation, and supports opportunities like federal

Qualifications

• Bachelor's degree required.
• 1+ year of experience in higher education, customer service, or related experience.
• High level of interpersonal, communication, and problem-solving skills.
• Ability to work independently as well as function as part of a team.
• Must be a self-starter with the ability to prioritize effectively.
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.
• Knowledgeable of higher ed federal and state regulations.
• Superior written and verbal communication skills.
• Ability to work independently and make sound decisions with minimal supervision and direction.

Responsibilities

• Respond to student questions and concerns and connect them to the appropriate university resources. Collaborate with other departments to ensure a seamless and supportive student experience.
• Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
• Promote and support student opportunities and activities. Examples include but are not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions that enhance the student retention journey.
• Develops and maintains a solid knowledge of the various enterprise applications and business processes.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Interpersonal communication

Customer service

Problem solving

Teamwork

Self-motivation

Microsoft Word

Excel

Power BI

PowerPoint

Copilot

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

Power BI

PowerPoint

Copilot

Job description

Chamberlain College of Nursing, LLC is seeking a Student Support Liaison to promote student success through holistic, student-centered support across campus services in Cincinnati. This role serves as a primary contact for students, driving persistence and removing obstacles to success within a culture of care aligned with the university's mission.

The role collaborates with Advising and Retention Services, assists with scheduling and portal navigation, and supports opportunities like federal