Student Success & Front Desk Coordinator

University of North Florida; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee Education Program

Job summary

University of North Florida invites applications for an Academic Support Specialist in First-Year Advising. The role provides administrative support to students, faculty, and staff, handling front-office tasks, inquiries, emails, and scheduling.

You will help connect students with campus resources and assist with orientations and registration. The position emphasizes customer service, professional communication, and teamwork within a dynamic, energetic department offering competitive benefits

Qualifications

• Bachelor's degree or high school diploma plus 4+ years of relevant experience or equivalent combination of education and experience.
• Experience performing administrative tasks in a fast-paced academic or service environment.
• Strong communication and organizational skills are required.

Responsibilities

• Serve as first point of contact for customers and visitors.
• Manage front office processes and office email/voicemail.
• Provide one-on-one assistance in person, by phone, and via email.
• Direct inquiries to appropriate staff and resources.
• Assist with orientation preparations and end-of-term processes.
• Support registration tasks such as holdslifting and overrides.
• Hire, train, schedule, and supervise student workers.

Skills

Customer service

Front office management

Interpersonal skills

Written and verbal communication

Organization

Learning new technology

Education

Bachelor's degree or HS diploma + 4+ years experience

Job description

University of North Florida invites applications for an Academic Support Specialist in First-Year Advising. The role provides administrative support to students, faculty, and staff, handling front-office tasks, inquiries, emails, and scheduling.

You will help connect students with campus resources and assist with orientations and registration. The position emphasizes customer service, professional communication, and teamwork within a dynamic, energetic department offering competitive benefits