OPS Student Success Program Assistant

University of North Florid; Jacksonville (FL); On-site; USD 22,000 - 31,000; Part time

Job summary

The University of North Florida is seeking an Academic Support Specialist to provide administrative support for students, faculty, and staff. You will handle front desk tasks, respond to inquiries, manage emails and voicemails, and assist with orientations and registration-related duties.

They emphasize a fast-paced academic environment with opportunities to mentor and develop professional skills, while complying with campus policies and Title IX obligations.

Qualifications

• Experience working in a fast-paced customer service setting preferred.
• Higher education experience preferred but not required.
• Strong interpersonal and communication skills (written and spoken) required.
• Ability to learn new information through training and provide accurate information.
• Background and credit check may be required.

Responsibilities

• Provide customer service to incoming customers as the first point of contact.
• Manage front office processes.
• Provide one-on-one assistance in person, via telephone, and e-mail.
• Manage the Office email inboxes and voicemail boxes.
• Directs student inquiries appropriately and efficiently.
• Assist the Director/Associate and Advising staff with New Student Orientations.
• Assist with End of Term processes.
• Assist with registration functions such as lifting holds, providing registration overrides.
• Hires, trains, schedules, and manages student workers; supervise staff.
• Occasionally work Saturdays to support university events.

Skills

Customer service

Interpersonal skills

Communication skills

Organization

Education

Higher education experience

Job description

DepartmentStudent Success Initiatives-OPSCompensation$19.00 HourlyGeneral Description/Primary PurposeThe primary purpose of the Academic Support Specialist will be to provide administrative support to students, faculty and staff to address individual needs including challenges. This individual will help to support students through referral to appropriate campus resources and through collaboration with other support units to ensure timely and effective assistance.UNF’s Student Success team offers a high energy, collegial work culture where team members contribute every day to helping students succeed. Y ou will rapidly develop portable, marketable skills, expand connections to other professionals in Higher Education, and enjoy opportunities for mentorship and professional development. Your day-to-day efforts will emphasize self-directed and autonomous work. Apply today to become part of a team that empowers students with knowledge, resources, and opportunities to succeed.Job FunctionProvides customer service to incoming customers as the first point of contactManages front office processesProvides one-on-one assistance in person, via telephone, and e-mailManages the Office email inboxes and voicemail boxesDirects student inquires appropriately and efficientlyAssists the Director/Associate and Assistant Director and Advising Staff with organizing and preparing for New Student OrientationsAssists with End of Term processes as determined by the Advising Leadership teamUnder the direction of the Advising Director, assists with registration functions such as lifting holds, providing registration overridesHires, trains, schedules, and manages student workersWill supervise student assistant staff.Marginal FunctionsMust be able to work on the occasional Saturday to assist/participate in university events.During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off-campus location or place of residence.Departmental RequirementsExperience working in a fast-paced customer service setting preferredAlways maintains a professional demeanorHigher education experience preferred but not requiredStrong interpersonal and communication skills (both spoken and written) requiredAbility to maintain calm in a somewhat stressful environmentStrong organization skillsComfortable learning new technologyAbility to learn new information through training and provide accurate information in answering inquiries via phone and emailMust be able to perform processing and work taskRequired QualificationsStatement(s) of UnderstandingThis position requires a background check. In conjunction with the University's policy, this position may also require a credit check.The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX CoordinatorEqual OpportunityThe University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.CarnegieUNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.